I visited The Coffee Bean & Tea Leaf by chance and discovered their hazelnut latte which completely transformed my coffee experience. The staff members provided me with excellent service through their friendly greetings which made my day better.
Serena Chao
-
June 08, 2025
Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink.
I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way for this team.
Arjun Trivedi
-
December 23, 2023
Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
Abritswife
-
May 21, 2025
I love coffee bean and tea leaf generally the atmosphere is great service is great and of course love their coffee more than anything I gave him four stars on service because the young ladies were more interested in talking to each other than interacting with me but so it goes with young women
April Orellana
-
June 21, 2025
I’m usually a SB fan but wanted to experience something different. I placed my order through drive thru and when I went to the window to pick up my order the person working was very rude. I explained to her this was the first time here and hiw rude she was, not even a smile after my comment. HARD PASS!!!
Our Address
28291 Newhall Ranch Rd, Valencia, CA 91355, USA
Claim Listing: The Coffee Bean & Tea Leaf
Please Login or Register an Account to Claim Listing
I visited The Coffee Bean & Tea Leaf by chance and discovered their hazelnut latte which completely transformed my coffee experience. The staff members provided me with excellent service through their friendly greetings which made my day better.
Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink. I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way for this team.
Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
I love coffee bean and tea leaf generally the atmosphere is great service is great and of course love their coffee more than anything I gave him four stars on service because the young ladies were more interested in talking to each other than interacting with me but so it goes with young women
I’m usually a SB fan but wanted to experience something different. I placed my order through drive thru and when I went to the window to pick up my order the person working was very rude. I explained to her this was the first time here and hiw rude she was, not even a smile after my comment. HARD PASS!!!