Rosendo Cesar was super helpful. He allowed us the time we needed to look around the store and viola in less than an hour we had found our dining table for 8 and coffee table. I loved the collection, price and sturdiness of the furniture here.
Earth Walker
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September 04, 2025
Man Chris and the manager, I can't think of her name. But she has dark long hair, shorter, Ladies slim, they
Were excellent. Chris gave me excellent customer service. He made my shopping experience fun. I truly truly enjoyed the experience at Bob's. They gave me candy ice cream. You just wouldn't even imagine that type of customer service in the furniture store it's unimaginable and it's just phenomenal.
Jennifer Pelinovschi
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August 10, 2025
My in-store shopping experience was satisfactory, they have a wide selection of products at reasonable prices.
However, the delivery process is severely lacking. They send numerous texts and emails reminding you of your delivery window and state that they will only wait for 15 minutes upon arrival. This is rather ironic, given that I've been waiting for over an hour past my designated delivery time—a window that was initially three hours wide.
After waiting 30 minutes past my delivery window, I contacted Bob's customer service. They informed me that there were still deliveries ahead of mine and that my window had been extended.
It’s outrageous to expect customers to spend their entire day waiting for a delivery without proper communication regarding delays. Timely updates and respect for customers' time should be a priority.
Update: delivery arrived 1.5 hrs late. The men took the time to assemble the furniture and did a good job. BUT some of the cushions were stained. The men assembling the couch took photographs and advised we would get replacements. Hopefully that won't take a long time.
Overall, I wish the communicating had been better.
Mariela Delgado
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June 12, 2025
I am very surprised to see the high reviews on Google. I implore you to read the Yelp reviews before you buy from Bob’s.
I went into the store on 10/6/24. I needed furniture as my husband and I were moving into a new place.
We ordered items from the Bettie collection including a dining set with 4 chairs, an 86" couch, a chair, an ottoman, a dresser, a tv stand, and a set of nesting tables. Again, all from the same collection. We'd seen the collection online but wanted to confirm what everything looked like in the showroom. In the showroom and online everything that is part of this collection has wood legs in the same matching color in all of the items.
We placed the order, paid for white glove delivery service and goof proof protection. It is now December 20th and we still do not have the couch, ottoman and chair with the legs matching the rest of the collection. Everything but these items are in a dark walnut color and what has been attempted to be delivered three times now is an orange wood color.
Their customer service representatives aren't helpful at all and blame the store for displaying the items in the wrong color. But why would the collection items not be in the same color? They couldn't answer my question. The website also has the items displayed in a dark walnut color (see photos) but again that isn't what is being delivered. At one point they offered to mail us just the legs in the dark walnut color, the problem is I needed a total of 13 legs for the three furniture pieces and they only sent 2 and they sent them in the wrong color again. My new place has a mismatched collection because they refuse to even acknowledge that what they're advertising versus what is being delivered is incorrect. Not one of their reps will verbally agree to say that the colors do not match even though they have photos that I have sent them as well as all photos from the three delivery crews who have come. One of their reps had the audacity to say I was color blind, even though they had received the photos from the delivery team who informed them that the legs were indeed the wrong color.
I’ve scheduled a 4th delivery at this point and we'll see if they arrive as they should. They offered us a discount for the inconvenience but it only equates to a price match as the set is now on sale. Not really anything significant.
The staff at the store great but everything else is unfortunately terrible. Save yourself the time and money and don't bother.
Update: after a 4th delivery attempt. The colors of the legs delivered still do not match and their customer service line is no help. They are falsely advertising the Bettie set couches in store and online with a dark walnut color set of legs but are delivering a cherry oak color instead. BEWARE OF FALSE ADVERTISEMENT. By far the worst retail experience I’ve ever had.
Never got any resolution with this company. DO NOT SHOP HERE.
Cindy N.
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October 27, 2025
Good selection of furniture and fair prices. I really did not care for being pounced on when we walked in the door. To avoid being followed around, we told the salesperson we just wanted to look and we would let him know if we had any questions. Every time we stopped to look at something, he was there lurking around following us. It got so irritating and uncomfortable we left. We went to another furniture store in Santa Clarita and spent $2500. Won’t go back to Bob’s.
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Rosendo Cesar was super helpful. He allowed us the time we needed to look around the store and viola in less than an hour we had found our dining table for 8 and coffee table. I loved the collection, price and sturdiness of the furniture here.
Man Chris and the manager, I can't think of her name. But she has dark long hair, shorter, Ladies slim, they Were excellent. Chris gave me excellent customer service. He made my shopping experience fun. I truly truly enjoyed the experience at Bob's. They gave me candy ice cream. You just wouldn't even imagine that type of customer service in the furniture store it's unimaginable and it's just phenomenal.
My in-store shopping experience was satisfactory, they have a wide selection of products at reasonable prices. However, the delivery process is severely lacking. They send numerous texts and emails reminding you of your delivery window and state that they will only wait for 15 minutes upon arrival. This is rather ironic, given that I've been waiting for over an hour past my designated delivery time—a window that was initially three hours wide. After waiting 30 minutes past my delivery window, I contacted Bob's customer service. They informed me that there were still deliveries ahead of mine and that my window had been extended. It’s outrageous to expect customers to spend their entire day waiting for a delivery without proper communication regarding delays. Timely updates and respect for customers' time should be a priority. Update: delivery arrived 1.5 hrs late. The men took the time to assemble the furniture and did a good job. BUT some of the cushions were stained. The men assembling the couch took photographs and advised we would get replacements. Hopefully that won't take a long time. Overall, I wish the communicating had been better.
I am very surprised to see the high reviews on Google. I implore you to read the Yelp reviews before you buy from Bob’s. I went into the store on 10/6/24. I needed furniture as my husband and I were moving into a new place. We ordered items from the Bettie collection including a dining set with 4 chairs, an 86" couch, a chair, an ottoman, a dresser, a tv stand, and a set of nesting tables. Again, all from the same collection. We'd seen the collection online but wanted to confirm what everything looked like in the showroom. In the showroom and online everything that is part of this collection has wood legs in the same matching color in all of the items. We placed the order, paid for white glove delivery service and goof proof protection. It is now December 20th and we still do not have the couch, ottoman and chair with the legs matching the rest of the collection. Everything but these items are in a dark walnut color and what has been attempted to be delivered three times now is an orange wood color. Their customer service representatives aren't helpful at all and blame the store for displaying the items in the wrong color. But why would the collection items not be in the same color? They couldn't answer my question. The website also has the items displayed in a dark walnut color (see photos) but again that isn't what is being delivered. At one point they offered to mail us just the legs in the dark walnut color, the problem is I needed a total of 13 legs for the three furniture pieces and they only sent 2 and they sent them in the wrong color again. My new place has a mismatched collection because they refuse to even acknowledge that what they're advertising versus what is being delivered is incorrect. Not one of their reps will verbally agree to say that the colors do not match even though they have photos that I have sent them as well as all photos from the three delivery crews who have come. One of their reps had the audacity to say I was color blind, even though they had received the photos from the delivery team who informed them that the legs were indeed the wrong color. I’ve scheduled a 4th delivery at this point and we'll see if they arrive as they should. They offered us a discount for the inconvenience but it only equates to a price match as the set is now on sale. Not really anything significant. The staff at the store great but everything else is unfortunately terrible. Save yourself the time and money and don't bother. Update: after a 4th delivery attempt. The colors of the legs delivered still do not match and their customer service line is no help. They are falsely advertising the Bettie set couches in store and online with a dark walnut color set of legs but are delivering a cherry oak color instead. BEWARE OF FALSE ADVERTISEMENT. By far the worst retail experience I’ve ever had. Never got any resolution with this company. DO NOT SHOP HERE.
Good selection of furniture and fair prices. I really did not care for being pounced on when we walked in the door. To avoid being followed around, we told the salesperson we just wanted to look and we would let him know if we had any questions. Every time we stopped to look at something, he was there lurking around following us. It got so irritating and uncomfortable we left. We went to another furniture store in Santa Clarita and spent $2500. Won’t go back to Bob’s.