I rarely write public reviews, but I felt it was important to share our experience. We visited the store to finalize a dining table, chairs, and a chest we had shortlisted over the weekend. It was my spouse’s birthday, and we had specifically taken the day off to complete the purchase and schedule delivery.
Upon entering, we were greeted by Artur, and we clearly mentioned the exact items we intended to buy. However, there was a price discrepancy — the chest had been listed at $279 over the weekend, which we had confirmed, but Artur informed us the price was now $399.
As my spouse explained that this same discrepancy had come up over the weekend and that Lucy, the store manager, had already agreed to honor the $279 price, we requested that Artur confirm with her. Instead, he insisted that he had already checked and began expressing visible frustration, claiming he was “going back and forth” for us. Within less than 30 seconds of this exchange, his tone turned impatient and tense.
At that point, I intervened and said, “We can be polite.” He responded that he was being polite and then, in an irritated tone, remarked to my spouse, “Do you want this or not?” He went on to say that it was a “good deal” — but in a manner that came across as dismissive and demeaning. That’s when I said, “Let’s record this conversation and review it together,” so we could objectively assess whether his tone was indeed polite.
What was meant to be an enjoyable experience quickly turned disappointing. We ultimately decided to leave without purchasing the dining set or chest. Courtesy and professionalism go a long way in customer interactions, and unfortunately, that was lacking in this exchange. Thanks team for the experience.
Walt Beard
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October 29, 2025
Great experience! Nice selection, the sales person was well informed on the various products and options. The delivery was quick, polite, and had excellent communication. I would buy at this store again.
LEONARDO JAVIER OJEDA
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August 08, 2025
For all those who are looking for furniture from the quality home, this is a safe option... if it is not the best one. And if you are looking for Quality in customer service and attention, I can believe that it is the best option by far, since in the past I have visited other shops in the same area, where not only did I not find cordiality in the attention, but I could not buy in those places because of the lack of concern from the staff. However, here, at Ashley Home Store I have found good prices, good quality, highly qualified staff, Freddy the manager, Edda and Mary on the sales floor were very friendly and worried about every step of the purchase, I definitely recommend them 100%. Do not regret arriving in this place. GO... DO NOT let the opportunity pass.
Paul Fonseca
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August 30, 2025
Are salesperson Ruvy was amazing. She was professional and knowledgeable. She saved visit to store. There were multiple associates upon entrance and not one acknowledged us or asked if we needed help.
Donna Vicente
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February 05, 2025
We used Ashley’s free design service. It was great! They sent us sketches of how the living room could look with the sofa we wanted. They even include furniture pieces you want to keep. We are very happy with the service.
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I rarely write public reviews, but I felt it was important to share our experience. We visited the store to finalize a dining table, chairs, and a chest we had shortlisted over the weekend. It was my spouse’s birthday, and we had specifically taken the day off to complete the purchase and schedule delivery. Upon entering, we were greeted by Artur, and we clearly mentioned the exact items we intended to buy. However, there was a price discrepancy — the chest had been listed at $279 over the weekend, which we had confirmed, but Artur informed us the price was now $399. As my spouse explained that this same discrepancy had come up over the weekend and that Lucy, the store manager, had already agreed to honor the $279 price, we requested that Artur confirm with her. Instead, he insisted that he had already checked and began expressing visible frustration, claiming he was “going back and forth” for us. Within less than 30 seconds of this exchange, his tone turned impatient and tense. At that point, I intervened and said, “We can be polite.” He responded that he was being polite and then, in an irritated tone, remarked to my spouse, “Do you want this or not?” He went on to say that it was a “good deal” — but in a manner that came across as dismissive and demeaning. That’s when I said, “Let’s record this conversation and review it together,” so we could objectively assess whether his tone was indeed polite. What was meant to be an enjoyable experience quickly turned disappointing. We ultimately decided to leave without purchasing the dining set or chest. Courtesy and professionalism go a long way in customer interactions, and unfortunately, that was lacking in this exchange. Thanks team for the experience.
Great experience! Nice selection, the sales person was well informed on the various products and options. The delivery was quick, polite, and had excellent communication. I would buy at this store again.
For all those who are looking for furniture from the quality home, this is a safe option... if it is not the best one. And if you are looking for Quality in customer service and attention, I can believe that it is the best option by far, since in the past I have visited other shops in the same area, where not only did I not find cordiality in the attention, but I could not buy in those places because of the lack of concern from the staff. However, here, at Ashley Home Store I have found good prices, good quality, highly qualified staff, Freddy the manager, Edda and Mary on the sales floor were very friendly and worried about every step of the purchase, I definitely recommend them 100%. Do not regret arriving in this place. GO... DO NOT let the opportunity pass.
Are salesperson Ruvy was amazing. She was professional and knowledgeable. She saved visit to store. There were multiple associates upon entrance and not one acknowledged us or asked if we needed help.
We used Ashley’s free design service. It was great! They sent us sketches of how the living room could look with the sofa we wanted. They even include furniture pieces you want to keep. We are very happy with the service.