In terms of medical service, I had an above average to good experience with this practice. Unfortunately, the billing and phone system is absolutely awful. I received a bill that was not charged to my new insurance provider. After weeks of calling and sending messages in the portal, I gave up and paid the bill out of pocket. I won't be going here again. Additionally, whenever I called the main number the operator would be surprised that I was talking to the Palmdale/Lancaster office for an issue in Valencia. However, I constantly followed the prompts despite being disconnected on several occasions.
maritza romo
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February 24, 2022
I dont know how this facility has been getting good reviews. The reason why I switched my previous primary is because I thought Heritage Sierra would be better reading the reviews but it's NOT. I'm having a hard time contacting my primary doctor. I have left voice-mails to his nurse never calls me back. They are always busy! I've done blood works weeks ago and the doctor still hasn't reviewed them. It's hard to get in contact with the office directly. I will be changing primary doctor AGAIN!
NIkki Smith
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February 17, 2020
I have been coming here for over a year. Everyone is awesome! The staff is professional and friendly. I never have a problem making an appointment or getting a call back if I have a follow up question. Dr. Bailey and Dr. Luu are hands down some of the best doctors ever. They are very knowledgeable, spend as much time with you as needed, and follow up with you when necessary.
Vanessa Vasquez
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July 08, 2024
Professional, polite, and caring staff. I am very pleased with the care I receive in this office. Dr. Luu is relatable and caring and has inspired and motivated me to take care of my health. I've have been able to set healthy goals with the doctors guidance. Thank you to all the staff. I look forward to seeing you at my next visit. Five star all the way.
Trisha Lewis
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July 16, 2019
I absolutely LOVE dr Bailey. She is my husbands dr and since he has been seeing her he has gotten the care that he needs. Her staff is excellent, Roxanna is always willing to answer any questions or concerns we have. Their office and staff are amazing!
Our Address
25775 McBean Parkway, Suite No. 106, 23803 McBean Pkwy Suite 201, Valencia, CA 91355, USA
Claim Listing: Heritage Sierra Medical Group of Santa Clarita
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In terms of medical service, I had an above average to good experience with this practice. Unfortunately, the billing and phone system is absolutely awful. I received a bill that was not charged to my new insurance provider. After weeks of calling and sending messages in the portal, I gave up and paid the bill out of pocket. I won't be going here again. Additionally, whenever I called the main number the operator would be surprised that I was talking to the Palmdale/Lancaster office for an issue in Valencia. However, I constantly followed the prompts despite being disconnected on several occasions.
I dont know how this facility has been getting good reviews. The reason why I switched my previous primary is because I thought Heritage Sierra would be better reading the reviews but it's NOT. I'm having a hard time contacting my primary doctor. I have left voice-mails to his nurse never calls me back. They are always busy! I've done blood works weeks ago and the doctor still hasn't reviewed them. It's hard to get in contact with the office directly. I will be changing primary doctor AGAIN!
I have been coming here for over a year. Everyone is awesome! The staff is professional and friendly. I never have a problem making an appointment or getting a call back if I have a follow up question. Dr. Bailey and Dr. Luu are hands down some of the best doctors ever. They are very knowledgeable, spend as much time with you as needed, and follow up with you when necessary.
Professional, polite, and caring staff. I am very pleased with the care I receive in this office. Dr. Luu is relatable and caring and has inspired and motivated me to take care of my health. I've have been able to set healthy goals with the doctors guidance. Thank you to all the staff. I look forward to seeing you at my next visit. Five star all the way.
I absolutely LOVE dr Bailey. She is my husbands dr and since he has been seeing her he has gotten the care that he needs. Her staff is excellent, Roxanna is always willing to answer any questions or concerns we have. Their office and staff are amazing!