Dr. Desai was an amazing dentist. She took good care of me and shows professionalism on her tasks from start to finish. She makes me feel comfortable and took away my nervousness on this journey from pulling my teeth till fitting on my new dentures. She treated me as her own mom too. God bless you Dr Desai, see you in three months time.
Matthew Zaslow
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July 23, 2025
I don’t usually take the time to write reviews, but my recent experience at Western Dental absolutely deserves one — especially because of the outstanding service I received from Walther.
From the moment I arrived, Walther made what is usually a stressful experience feel calm and easy. He took the time to clearly explain each step of the procedures I was scheduled for, making sure I understood not just what was being done, but why it was necessary. He answered every question I had with patience and professionalism, never making me feel rushed or like my concerns weren’t valid.
At the end of my visit, when it came time to review the financial details, Walther once again went above and beyond. He carefully walked me through the breakdown of costs, explained my insurance coverage and options for payment, and made sure I left feeling confident about what I was paying for — no surprises, no confusion, just honest and clear communication.
In a world where customer service often feels like an afterthought, Walther reminded me how impactful it is when someone genuinely cares about helping people understand and feel at ease. Western Dental is lucky to have him on their team. I wouldn’t hesitate to recommend this office to anyone needing dental care.
MeliMel
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July 23, 2025
Great experience with Walther! He answered all my insurance questions and truly went above and beyond to help with me getting the care I needed. He helped with all of my concerns and was very attentive with any issues I brought up. Best Courteous and Professional treatment! Highly recommend!
Bobby Kimble
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June 25, 2025
This office is absolutely amazing! Yesenia, the patient coordinator, has called me to remind me of my treatments and helping me keeping my schedule in order! Her sincerity has been unmatched and genuine! I recommend this office to everyone! Furthermore, the staff was completely helpful, patient, and knowledgeable! Which was very reassuring for me! I didnt feel any judgement either! My teeth are in desperate need of services and I wouldnt want to continue services with anyone else
Monica Wright
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October 22, 2024
I rarely write negative reviews, but if this helps just one person avoid this place, it’ll be worth it! The staff is friendly and makes you feel comfortable, but beware—they may exaggerate the amount of work you need. Also, be prepared to spend several hours there if they’re busy.
When I arrived, I checked in and completed the new patient paperwork. I was called back within 15 minutes for X-rays, but it took the assistant an entire hour to complete them. I kept gagging, and my eyes were watering from how far back the X-ray plates were placed. I’ve had X-rays done many times before and never experienced anything like that.
After the X-rays, I was taken to a chair to wait for the dentist’s exam. That wait took an additional hour.
During the exam, the dentist told me I needed a significant amount of work done. While I don’t mind addressing dental issues, something felt off, and I decided to seek a second opinion.
Before leaving, they kept pushing me to buy a mouthguard and tried to get me to sign a contract that day for all the out-of-pocket expenses they claimed I needed to pay.
Three hours later, I left feeling exhausted and disheartened.
I eventually went to another dentist for a second opinion, and they were far more thorough. It turns out, I didn’t need even half of the work Western Dental said I did!
It’s really concerning that some offices, especially those that accept primarily medical patients, seem to inflate treatment needs just to meet quotas. It’s disheartening and unethical to see them take advantage of people like this.
Do yourself a favor—if something feels off, get a second opinion!
(Attached photo is of the waiting area.)
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23130 Lyons Ave, Newhall, CA 91321, USA
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Dr. Desai was an amazing dentist. She took good care of me and shows professionalism on her tasks from start to finish. She makes me feel comfortable and took away my nervousness on this journey from pulling my teeth till fitting on my new dentures. She treated me as her own mom too. God bless you Dr Desai, see you in three months time.
I don’t usually take the time to write reviews, but my recent experience at Western Dental absolutely deserves one — especially because of the outstanding service I received from Walther. From the moment I arrived, Walther made what is usually a stressful experience feel calm and easy. He took the time to clearly explain each step of the procedures I was scheduled for, making sure I understood not just what was being done, but why it was necessary. He answered every question I had with patience and professionalism, never making me feel rushed or like my concerns weren’t valid. At the end of my visit, when it came time to review the financial details, Walther once again went above and beyond. He carefully walked me through the breakdown of costs, explained my insurance coverage and options for payment, and made sure I left feeling confident about what I was paying for — no surprises, no confusion, just honest and clear communication. In a world where customer service often feels like an afterthought, Walther reminded me how impactful it is when someone genuinely cares about helping people understand and feel at ease. Western Dental is lucky to have him on their team. I wouldn’t hesitate to recommend this office to anyone needing dental care.
Great experience with Walther! He answered all my insurance questions and truly went above and beyond to help with me getting the care I needed. He helped with all of my concerns and was very attentive with any issues I brought up. Best Courteous and Professional treatment! Highly recommend!
This office is absolutely amazing! Yesenia, the patient coordinator, has called me to remind me of my treatments and helping me keeping my schedule in order! Her sincerity has been unmatched and genuine! I recommend this office to everyone! Furthermore, the staff was completely helpful, patient, and knowledgeable! Which was very reassuring for me! I didnt feel any judgement either! My teeth are in desperate need of services and I wouldnt want to continue services with anyone else
I rarely write negative reviews, but if this helps just one person avoid this place, it’ll be worth it! The staff is friendly and makes you feel comfortable, but beware—they may exaggerate the amount of work you need. Also, be prepared to spend several hours there if they’re busy. When I arrived, I checked in and completed the new patient paperwork. I was called back within 15 minutes for X-rays, but it took the assistant an entire hour to complete them. I kept gagging, and my eyes were watering from how far back the X-ray plates were placed. I’ve had X-rays done many times before and never experienced anything like that. After the X-rays, I was taken to a chair to wait for the dentist’s exam. That wait took an additional hour. During the exam, the dentist told me I needed a significant amount of work done. While I don’t mind addressing dental issues, something felt off, and I decided to seek a second opinion. Before leaving, they kept pushing me to buy a mouthguard and tried to get me to sign a contract that day for all the out-of-pocket expenses they claimed I needed to pay. Three hours later, I left feeling exhausted and disheartened. I eventually went to another dentist for a second opinion, and they were far more thorough. It turns out, I didn’t need even half of the work Western Dental said I did! It’s really concerning that some offices, especially those that accept primarily medical patients, seem to inflate treatment needs just to meet quotas. It’s disheartening and unethical to see them take advantage of people like this. Do yourself a favor—if something feels off, get a second opinion! (Attached photo is of the waiting area.)