Initially I wasn’t interested in leaving a review as I decided I was simply going to not return to this vet and wash my hands of the poor experience I had. Based on a recent issue I observed, I decided that people should be aware of my story. It’s been about two and half months since this occurred so I’m stating these details to the best of my recollection.
This all changed when I was preparing to give my cat her meds and I noticed one of the pills in the prescription I was given was shaped differently. I looked up the pill through a pill identifier and realized this erroneous pill was actually a steroid instead of my cats prescribed Prozac (fluoxetine). If an error like this had been made by a pharmacy for humans, I would be strongly considering reporting this to the pharmacy board. This error is egregious and could have harmed my cat.
Since the gates are now open, my original experience with the cat doctor and friends was awful. I dropped my cat off at the front door on time (they were currently operating under covid protocols). I had been rescheduled by the office twice at this point as well. I waited nearby to make sure someone would retrieve her as it was hot out. After a number of other pets were picked up and dropped off, I approached (from a distance and while wearing a mask) one of the staff members to ask if they were ready for my cat since the appointment time had now passed. She responded, “I hope so”, begrudgingly.
After my cat was retrieved, I waited in the car for what ended up taking approximately two hours. At around the 1 hour 15 minute mark, I called to ask for a status update. A staff member said they would check with the vet and call back. They never did call back. I played phone tag with the staff until about the 1 hour 30 min mark. I finally got ahold of the vet (who sounded very flustered on the phone). My cat was very agitated at this point (she and I both). I’m not entirely sure that a thorough exam even occurred. I asked about my cats ears (she is prone to ear infections) and the vet said she wasn’t really able to look in them.
The vet said they were almost done and after filling the prescription they said we would be on our way. I waited for approximately 30 more minutes while my horrified cat sat in her crate on the floor of the busy clinic front desk. At about the two hour mark I was handed the prescription and my cat. I was told I could pay over the phone due to my long wait.
This might normally be a great clinic when not dealing with covid issues but in my experience they were painfully uncoordinated. I was really looking forward to a nice cat-only clinic but I’d recommend others look elsewhere if you value your time! I hope this helps anyone looking for a vet. I’ve never left a review like this before but I felt the pharmacy mixup was inexcusable and the public needs to know.
Meredith Marcus
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December 27, 2018
They are amazing. The ONLY vet I will take my 1 1/2 yr old cats since they were little bitty sick shelter fur babies while trying to find a decent place when 3 others were awful to them. And the only one I know of around here that actually takes temp by ear! Only cats here and always a sweet one up for adoption BTW!
Joanne
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June 08, 2024
I have been going to The Cat Doctor and Friends for many many years. Dr. Linger is a fantastic vet and gave compassionate thoughtful and caring counsel for me and my elderly cats. She was there for me and texted me very quickly when I was in dire need of a response. She also was there for me when I had to make the very hard decision to say goodbye to my 17-year-old cat. Because of the The Cat Doctor my kitty got a few extra comfortable quality years with me. The front desk staff are all helpful and kind. They focus on cats alone which is also great, and always the quality of life of the kitty comes first with stellar veterinary expertise and advice. It’s also really nice that they have their own hospital care available if you need it! If you have cats in your home and your heart, please seek out the care of The Cat Doctor and Friends.
Neo T
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August 19, 2025
Immensely expensive and will charge you for tests and X-rays for even the most obvious problems because they can. Unfortunately fooled once already. Will never take my cat here again.
Trudy Callahan
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September 13, 2019
I found my sweet baby was a rescue at “The Cat Dr.” They took care & boarded my old kitty & my other cats there as well. Very kind folks there!
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26055 Bouquet Canyon Rd, Santa Clarita, CA 91350, USA
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Initially I wasn’t interested in leaving a review as I decided I was simply going to not return to this vet and wash my hands of the poor experience I had. Based on a recent issue I observed, I decided that people should be aware of my story. It’s been about two and half months since this occurred so I’m stating these details to the best of my recollection. This all changed when I was preparing to give my cat her meds and I noticed one of the pills in the prescription I was given was shaped differently. I looked up the pill through a pill identifier and realized this erroneous pill was actually a steroid instead of my cats prescribed Prozac (fluoxetine). If an error like this had been made by a pharmacy for humans, I would be strongly considering reporting this to the pharmacy board. This error is egregious and could have harmed my cat. Since the gates are now open, my original experience with the cat doctor and friends was awful. I dropped my cat off at the front door on time (they were currently operating under covid protocols). I had been rescheduled by the office twice at this point as well. I waited nearby to make sure someone would retrieve her as it was hot out. After a number of other pets were picked up and dropped off, I approached (from a distance and while wearing a mask) one of the staff members to ask if they were ready for my cat since the appointment time had now passed. She responded, “I hope so”, begrudgingly. After my cat was retrieved, I waited in the car for what ended up taking approximately two hours. At around the 1 hour 15 minute mark, I called to ask for a status update. A staff member said they would check with the vet and call back. They never did call back. I played phone tag with the staff until about the 1 hour 30 min mark. I finally got ahold of the vet (who sounded very flustered on the phone). My cat was very agitated at this point (she and I both). I’m not entirely sure that a thorough exam even occurred. I asked about my cats ears (she is prone to ear infections) and the vet said she wasn’t really able to look in them. The vet said they were almost done and after filling the prescription they said we would be on our way. I waited for approximately 30 more minutes while my horrified cat sat in her crate on the floor of the busy clinic front desk. At about the two hour mark I was handed the prescription and my cat. I was told I could pay over the phone due to my long wait. This might normally be a great clinic when not dealing with covid issues but in my experience they were painfully uncoordinated. I was really looking forward to a nice cat-only clinic but I’d recommend others look elsewhere if you value your time! I hope this helps anyone looking for a vet. I’ve never left a review like this before but I felt the pharmacy mixup was inexcusable and the public needs to know.
They are amazing. The ONLY vet I will take my 1 1/2 yr old cats since they were little bitty sick shelter fur babies while trying to find a decent place when 3 others were awful to them. And the only one I know of around here that actually takes temp by ear! Only cats here and always a sweet one up for adoption BTW!
I have been going to The Cat Doctor and Friends for many many years. Dr. Linger is a fantastic vet and gave compassionate thoughtful and caring counsel for me and my elderly cats. She was there for me and texted me very quickly when I was in dire need of a response. She also was there for me when I had to make the very hard decision to say goodbye to my 17-year-old cat. Because of the The Cat Doctor my kitty got a few extra comfortable quality years with me. The front desk staff are all helpful and kind. They focus on cats alone which is also great, and always the quality of life of the kitty comes first with stellar veterinary expertise and advice. It’s also really nice that they have their own hospital care available if you need it! If you have cats in your home and your heart, please seek out the care of The Cat Doctor and Friends.
Immensely expensive and will charge you for tests and X-rays for even the most obvious problems because they can. Unfortunately fooled once already. Will never take my cat here again.
I found my sweet baby was a rescue at “The Cat Dr.” They took care & boarded my old kitty & my other cats there as well. Very kind folks there!