I frequent the UPS store in Stevenson Ranch often because the staff demonstrates amazing customer service.
They're always helpful, friendly, personable, and patient.
On this visit, Phillip did not disappoint.
He demonstrated excellent customer service, with a smile on his face throughout our interaction.
In addition, the store is always organized and tidy.
Eva Pena
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July 29, 2025
I had an outstanding experience at The UPS Store thanks to Elaine. From the moment I walked in, she was friendly, professional, and incredibly helpful. Elaine went above and beyond to make sure my shipping needs were taken care of quickly and efficiently. She explained my options clearly, helped me package everything securely, and made sure I got the best value for my shipment.
It's rare to find someone who combines speed, accuracy, and great customer service so seamlessly. Elaine’s attention to detail and positive attitude truly made the whole process stress-free. I’ll definitely be returning to this location in the future—and I’ll be looking for Elaine!
Jessica Hernandez
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July 29, 2025
I can’t say enough good things about this UPS Store location! From the moment I walked in, the manager and staff made me feel genuinely welcome. Everyone was warm, full of hello and smiles, and went above and beyond to help me with my shipping needs. It’s rare to find a place where customer service feels this personal and sincere. The manager made the whole process smooth and stress-free, and I left feeling taken care of. She was so supportive and patient as she walked me through the process I needed done. If you’re looking for a UPS location with amazing service and friendly faces, this is the one no doubt! :))
Bean
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July 29, 2025
The workers are super helpful. I love the new manager, she helped me send out a package which then got lost. It turns out that weather can delay our packages and the workers at the store don’t know that. The UPS store and UPS are different but the same. The UPS franchises can’t help the same as the UPS Shipping. It turns out that we have 15 days to do a claim to get our money back, Elaine the manager helped me figure out how to do my claim. The UPS company didn’t give me a full refund for the price of my package because I didn’t put insurance but I got a refund for the price of my shipping. I love that the store can help with things that aren’t even their fault. I will definitely come back to this store and recommend anyone come to this store. Customer Service 100/100
Its Me
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June 06, 2025
The staff is friendly and happy. They are professional and very knowledgeable. The store is clean and run extremely well. Miguel answered all my questions on the phone and then was the one to assist me when I went in the store with two different tasks. He was polite, engaged, and obviously enjoys his job. I have been to several UPS store locations in the area and this by far is the best experience.
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25876 The Old Rd, Stevenson Ranch, CA 91381, USA
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I frequent the UPS store in Stevenson Ranch often because the staff demonstrates amazing customer service. They're always helpful, friendly, personable, and patient. On this visit, Phillip did not disappoint. He demonstrated excellent customer service, with a smile on his face throughout our interaction. In addition, the store is always organized and tidy.
I had an outstanding experience at The UPS Store thanks to Elaine. From the moment I walked in, she was friendly, professional, and incredibly helpful. Elaine went above and beyond to make sure my shipping needs were taken care of quickly and efficiently. She explained my options clearly, helped me package everything securely, and made sure I got the best value for my shipment. It's rare to find someone who combines speed, accuracy, and great customer service so seamlessly. Elaine’s attention to detail and positive attitude truly made the whole process stress-free. I’ll definitely be returning to this location in the future—and I’ll be looking for Elaine!
I can’t say enough good things about this UPS Store location! From the moment I walked in, the manager and staff made me feel genuinely welcome. Everyone was warm, full of hello and smiles, and went above and beyond to help me with my shipping needs. It’s rare to find a place where customer service feels this personal and sincere. The manager made the whole process smooth and stress-free, and I left feeling taken care of. She was so supportive and patient as she walked me through the process I needed done. If you’re looking for a UPS location with amazing service and friendly faces, this is the one no doubt! :))
The workers are super helpful. I love the new manager, she helped me send out a package which then got lost. It turns out that weather can delay our packages and the workers at the store don’t know that. The UPS store and UPS are different but the same. The UPS franchises can’t help the same as the UPS Shipping. It turns out that we have 15 days to do a claim to get our money back, Elaine the manager helped me figure out how to do my claim. The UPS company didn’t give me a full refund for the price of my package because I didn’t put insurance but I got a refund for the price of my shipping. I love that the store can help with things that aren’t even their fault. I will definitely come back to this store and recommend anyone come to this store. Customer Service 100/100
The staff is friendly and happy. They are professional and very knowledgeable. The store is clean and run extremely well. Miguel answered all my questions on the phone and then was the one to assist me when I went in the store with two different tasks. He was polite, engaged, and obviously enjoys his job. I have been to several UPS store locations in the area and this by far is the best experience.