I get the cheapest prices (even though married), the highest refund amounts as well as efficient and effective professionalism throughout the duration of work for my taxes! I been with these guys for over 10 years!
Renard Thomas
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March 04, 2019
I gave H and R Block this score because of Janice Jackson, she is awesome. Janice is very professional, informative, knowledgeable and helpful. She has earned my confidence and trust by providing excellent tax service over the years.
Kristina Marzinzik
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September 23, 2022
Worst experience of my life. The preparer mixed up which children go on which return, refused to take full accountability for the mistake, and promised a refund for preparation by May. It's September. We are also still waiting for our returns we filed in March. Again, it's September. Do NOT use Janice Jackson.
L. C.
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February 08, 2024
Janice Jackson is amazing. She always does a great and thus woman loves tax preparation.
c
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February 06, 2021
Didn't get our usual person gerard. Apparently he's not there. Got a lady by name of marcelle. First, her last client went over and they were having problems with their payment system. my wife was also running late so we both verbalized perfect this works out. Then she takes me and asks for my wife's name. Since our taxes are under my wife. Keep in mind I was already checked in by front desk,. And I clearly see our appointment on her desktop appointments with my wife's name. Anyway,. I ask her first or last. Shes like uhhh... So I look at her desktop and the search bar says first name last name so I tell her my wife's first name and that doesn't pull up her file. So she asks for my name I tell her I'm not there. I give her my name and nothing pulls up. She then looks at her appointment's and I point and I'm like it's right there. Worked out. Or so I thought. I could clearly tell she frustrated and bothered answering with attitude. Shes rushing trying to finish quickly. Asks us if we got our stimulus. I don't know it goes to my wife's account and my wife says she's got to check her account. But marcelle just wants to enter numbers without us verifying. In fact she did enter the number and visibly bothered while we verify. She then starts clicking things at random not explaining anything. I seriously feel like cattle on the assembly line. She asks me "is this paper yours." I say yes it's a student loan I paid off, to which she remarks " okay I know I just like these in a certain order". I'm just shaking my head thinking, if she told me that I would have organized it so, and given to her but she just wanted to take papers and start inputting without verifying. Worst experience ever. Normally good service. Just beware of marcelle.
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I get the cheapest prices (even though married), the highest refund amounts as well as efficient and effective professionalism throughout the duration of work for my taxes! I been with these guys for over 10 years!
I gave H and R Block this score because of Janice Jackson, she is awesome. Janice is very professional, informative, knowledgeable and helpful. She has earned my confidence and trust by providing excellent tax service over the years.
Worst experience of my life. The preparer mixed up which children go on which return, refused to take full accountability for the mistake, and promised a refund for preparation by May. It's September. We are also still waiting for our returns we filed in March. Again, it's September. Do NOT use Janice Jackson.
Janice Jackson is amazing. She always does a great and thus woman loves tax preparation.
Didn't get our usual person gerard. Apparently he's not there. Got a lady by name of marcelle. First, her last client went over and they were having problems with their payment system. my wife was also running late so we both verbalized perfect this works out. Then she takes me and asks for my wife's name. Since our taxes are under my wife. Keep in mind I was already checked in by front desk,. And I clearly see our appointment on her desktop appointments with my wife's name. Anyway,. I ask her first or last. Shes like uhhh... So I look at her desktop and the search bar says first name last name so I tell her my wife's first name and that doesn't pull up her file. So she asks for my name I tell her I'm not there. I give her my name and nothing pulls up. She then looks at her appointment's and I point and I'm like it's right there. Worked out. Or so I thought. I could clearly tell she frustrated and bothered answering with attitude. Shes rushing trying to finish quickly. Asks us if we got our stimulus. I don't know it goes to my wife's account and my wife says she's got to check her account. But marcelle just wants to enter numbers without us verifying. In fact she did enter the number and visibly bothered while we verify. She then starts clicking things at random not explaining anything. I seriously feel like cattle on the assembly line. She asks me "is this paper yours." I say yes it's a student loan I paid off, to which she remarks " okay I know I just like these in a certain order". I'm just shaking my head thinking, if she told me that I would have organized it so, and given to her but she just wanted to take papers and start inputting without verifying. Worst experience ever. Normally good service. Just beware of marcelle.