After out last visit Chris Gorman the Sr. Director of Operations apologized and made things right by offering a $50 gift card for a return visit. Even though I missed him on my visit I appreciate the timely phone call and his attention to detail even recalling the table we were at on our last visit. This time around the food was great came out fast and our server was attentive and made quite the difference! We recommend trying lucilles out the st Louis ribs were great!
(Old Visit)Came in for the Thursday brisket special and left extremely disappointed. From the service to the food. Once we were seated our waitress was slow to serve and when she did it was often too late to matter after waiting for a bit our food came out before biscuits we ordered and what was presented to us was a small portion of brisket that was so it was hard to pull apart to eat and some sides which were ok. After finishing eating we waited for our waitress but decided to pay the check with the kiosk while we waited for desert. After paying and waiting for desert our waitress came by to say she hadn't entered the desert that was included in the Thursday special and wanted up to pay extra to get what we paid for! We decided to walk out without our desert. For $70 I expect a lot more.
Jeremy Greulich
-
February 24, 2026
February 24 2026 at about 1-1:30PM was my first time dining at Lucille's. Im a lover of all things barbeque. This was the fasted and best service I've had at most restaurants. Dont mind the prices it is one hundred percent worth every penny and every bite. I believe my server was names chris and was very polite and an amazing server. Will return and with friends!!
Alex B
-
November 16, 2025
Lucille is always a great restaurant. Amazing food. The service was kinda okay. Charlie is his name was the waiter and he’s was great just one part left out & that was the warm towels for our hands. He walk pass many times. But other than that food was great.
Dani Machado
-
January 25, 2026
Outstanding Service by Gretchen
We had a wonderful experience at this restaurant, and a big part of it was thanks to Gretchen. From the moment we were seated, she was incredibly attentive, friendly, and professional. She made us feel welcome right away and was always checking in at the perfect moments without being intrusive.
Gretchen was very knowledgeable about the menu and gave great recommendations, which we truly enjoyed. Our food arrived on time, everything was correct, and any small request we had was handled quickly and with a smile.
Her positive attitude and excellent customer service really elevated our dining experience. We will definitely be coming back and hope to be served by Gretchen again. Highly recommended!
Olga Khusid
-
July 05, 2025
Good quality food, attentive service, our server was Chase. He is great! Special compliment to the manager. We asked our server about the oil vegetables were sautéed in. The manager came out to make sure we have no allergy to anything.
Definitely will be back.
Our Address
Westfield Valencia Town Center 24201, Valencia Blvd, Valencia, CA 91355, USA
Claim Listing: Lucille’s Smokehouse Bar-B-Que
Please Login or Register an Account to Claim Listing
After out last visit Chris Gorman the Sr. Director of Operations apologized and made things right by offering a $50 gift card for a return visit. Even though I missed him on my visit I appreciate the timely phone call and his attention to detail even recalling the table we were at on our last visit. This time around the food was great came out fast and our server was attentive and made quite the difference! We recommend trying lucilles out the st Louis ribs were great! (Old Visit)Came in for the Thursday brisket special and left extremely disappointed. From the service to the food. Once we were seated our waitress was slow to serve and when she did it was often too late to matter after waiting for a bit our food came out before biscuits we ordered and what was presented to us was a small portion of brisket that was so it was hard to pull apart to eat and some sides which were ok. After finishing eating we waited for our waitress but decided to pay the check with the kiosk while we waited for desert. After paying and waiting for desert our waitress came by to say she hadn't entered the desert that was included in the Thursday special and wanted up to pay extra to get what we paid for! We decided to walk out without our desert. For $70 I expect a lot more.
February 24 2026 at about 1-1:30PM was my first time dining at Lucille's. Im a lover of all things barbeque. This was the fasted and best service I've had at most restaurants. Dont mind the prices it is one hundred percent worth every penny and every bite. I believe my server was names chris and was very polite and an amazing server. Will return and with friends!!
Lucille is always a great restaurant. Amazing food. The service was kinda okay. Charlie is his name was the waiter and he’s was great just one part left out & that was the warm towels for our hands. He walk pass many times. But other than that food was great.
Outstanding Service by Gretchen We had a wonderful experience at this restaurant, and a big part of it was thanks to Gretchen. From the moment we were seated, she was incredibly attentive, friendly, and professional. She made us feel welcome right away and was always checking in at the perfect moments without being intrusive. Gretchen was very knowledgeable about the menu and gave great recommendations, which we truly enjoyed. Our food arrived on time, everything was correct, and any small request we had was handled quickly and with a smile. Her positive attitude and excellent customer service really elevated our dining experience. We will definitely be coming back and hope to be served by Gretchen again. Highly recommended!
Good quality food, attentive service, our server was Chase. He is great! Special compliment to the manager. We asked our server about the oil vegetables were sautéed in. The manager came out to make sure we have no allergy to anything. Definitely will be back.