Smooth check-in, Clean rooms, Helpful staff. Came here for the close proximity to six flags. Everything is going excellent so far!
20 minute walk to the park, but a slight uphill incline, be prepared. Worth it to avoid parking fees at the park.
Check-out was smooth and staff were really friendly. Nothing but an excellent experience coming here. Highly recommend it!!!
Carl Gonzalez
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January 04, 2025
Quick story on who I assume was Melissa at the front desk on Jan. 4th 2025 around 3pm. My wife and I were traveling. Very stressful trip. We have a crying baby and a cat, both happened to puke which forced us off the highway. We ran out of towels cleaning up both of their messes.
Stopped at the Hilton Garden as it's right off the highway and my wife tried to explain the story at the front desk in the hopes of being able to acquire a towel or two. We even offered to pay. I wasn't just looking for free towels.
We are not paying customers at this hotel - I get it. But you'd think that someone's humanity would shine through in these moments - but Melissa chose to stay rigid to whatever corporate overlord that watches over her. She said no and told us to go to a Target.
In the commotion of trying to clean up the mess, my wife got scratched by our cat and had to go back in to ask for bandaid anyway. Luckily Melissa said yes! So here we are after a Target trip that threw us well off along with an unhappy crowd in the backseat.
Be human. Help people out when you can. Do better.
Sum Locol
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August 02, 2024
Great room great hotel staff. The food at the hotel was horrible and the price was outrageous. It was frozen food microwaved for $25 plate. The breakfast Buffett was less disgusting but way overpriced. The hotel was under some construction but did not cause inconvenience. With a great staff at the front office, a great swimming pool, and great comfortable rooms I give it 4stars
Lauren Taylor
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October 17, 2024
Currently on a multi state business trip with this location being my third HGI (on this trip) - this location is a bit underwhelming compared to other Hilton garden inns. The building layout is bizarre, design and decor is dated, and elevator is pretty far from the lobby. With only one elevator there are many rooms that require a long haul of your luggage through confusing hallways to reach. The WiFi is absolutely terrible which is a challenge for remote and/or computer work. I have been kicked off and had to sign back in or it flat out just doesn’t work while doing basic tasks like checking email and responding to slacks. Also - the lady at the front desk asked to physically hold my card to pay for the room though the room was paid for by my employer. I told her that the room had been paid for and then she read through a few tabs on her computer and agreed but stated that she needed to hold my card to process incidental holds. She then took and held my card for a bit and then handed it back to me and asked me to insert into the card machine which didn’t work. My first impression of this location has not been great.
Tony Olson
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November 17, 2024
Remote didn't work, no lock on door between rooms, room door handle came off. For the price, it should be better. Good location though. I was in room 154.
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27710 The Old Rd, Valencia, CA 91355, USA
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Smooth check-in, Clean rooms, Helpful staff. Came here for the close proximity to six flags. Everything is going excellent so far! 20 minute walk to the park, but a slight uphill incline, be prepared. Worth it to avoid parking fees at the park. Check-out was smooth and staff were really friendly. Nothing but an excellent experience coming here. Highly recommend it!!!
Quick story on who I assume was Melissa at the front desk on Jan. 4th 2025 around 3pm. My wife and I were traveling. Very stressful trip. We have a crying baby and a cat, both happened to puke which forced us off the highway. We ran out of towels cleaning up both of their messes. Stopped at the Hilton Garden as it's right off the highway and my wife tried to explain the story at the front desk in the hopes of being able to acquire a towel or two. We even offered to pay. I wasn't just looking for free towels. We are not paying customers at this hotel - I get it. But you'd think that someone's humanity would shine through in these moments - but Melissa chose to stay rigid to whatever corporate overlord that watches over her. She said no and told us to go to a Target. In the commotion of trying to clean up the mess, my wife got scratched by our cat and had to go back in to ask for bandaid anyway. Luckily Melissa said yes! So here we are after a Target trip that threw us well off along with an unhappy crowd in the backseat. Be human. Help people out when you can. Do better.
Great room great hotel staff. The food at the hotel was horrible and the price was outrageous. It was frozen food microwaved for $25 plate. The breakfast Buffett was less disgusting but way overpriced. The hotel was under some construction but did not cause inconvenience. With a great staff at the front office, a great swimming pool, and great comfortable rooms I give it 4stars
Currently on a multi state business trip with this location being my third HGI (on this trip) - this location is a bit underwhelming compared to other Hilton garden inns. The building layout is bizarre, design and decor is dated, and elevator is pretty far from the lobby. With only one elevator there are many rooms that require a long haul of your luggage through confusing hallways to reach. The WiFi is absolutely terrible which is a challenge for remote and/or computer work. I have been kicked off and had to sign back in or it flat out just doesn’t work while doing basic tasks like checking email and responding to slacks. Also - the lady at the front desk asked to physically hold my card to pay for the room though the room was paid for by my employer. I told her that the room had been paid for and then she read through a few tabs on her computer and agreed but stated that she needed to hold my card to process incidental holds. She then took and held my card for a bit and then handed it back to me and asked me to insert into the card machine which didn’t work. My first impression of this location has not been great.
Remote didn't work, no lock on door between rooms, room door handle came off. For the price, it should be better. Good location though. I was in room 154.