Castaic Inn, what an experience.
first let me say that the person checking us in was a delight. he entertained our twins with some basic magic tricks, gave them special chocolates from his private stash, and even did some juggling as my wife and i moved our bags into the room.
unfortunately this i where things took a turn for the worse. coming fresh off an exhilarating experience with the front desk clerk we were not prepared for what awaited us in the room. floors were very sticky with some kind of weird black substance. it was so sticky i tripped and hit my head on the table. then my wife had to use the bathroom and the toilet seemed to be already clogged and there was no toilet paper. she went to grab some facial tissue only to have several small roaches crawl out of the kleenes box onto her hand. we were eventually able to get some toilet paper and clean up the floor on our own as the staff refused to acknowledge the spill.
later that night we were woken up at 4am to very loud banging and screaming. one of my sons found several used prophylactics underneath the bed as well as a small bloody rag. we showed this to the new manager and he screamed at us insisting we planted them and that we needed to leave immediately or he would call the sheriff and have us arrested. he also took off his shoe and tried to throw it at our car as we drove away. will not return.
Rebeca Nagengast
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December 01, 2024
I have to start by giving the front desk manager a great review. He was friendly and helpful.
Now the hotel on the other hand had to be one of the worst places we have ever been. Dirty dirty dirty!! Floors are lifting walls are stain with god knows what. I would not recommend this hotel to anyone!!!
Portia W.
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August 23, 2024
Overall this place is a dump. The pool and hot tub aren't in service. The door to the room doesn't click into the frame so the keys don't work because the door doesn't even shut. Definitely a mold smell and black spores coming from fixtures. No breakfast available as advertised. Do not recommend staying here unless you're in dire need.
Lil Punk
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September 24, 2024
These Photos Must have been from years ago! Roaches in the rooms. Floors are warping. TV, hair dryer not working. They say they have breakfast, but had only coffee which was gone when we went. Don't let these photos fool you. We had a much better stay At Rodeway Inn a couple years back. They had a huge selection of Breakfast. Unfortunately they were all booked. So we had to stay here. I know it was just for the night because we attended Fright Fest, But NEVER AGAIN! They are well aware of all the things that need to be worked on, but according to the Staff, it's in one ear, and out the other. Pool was out of service. I'm surprised this place is still open. NEVER AGAIN!
Michelle Peacock
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July 09, 2024
Nice, quick in and out. Wish people parked inside lines and were more considerate. Coming in late at night meant a little more navigating how to park my car. Ask for an Iron if needed. On the highway so hop on and drive into Santa Clarita or go to Lagoon. It's a room that's clean. Housekeeping promptly brought a roll out bed. Friend added his blow up mattress for additional comfort. Regular bed were comfortable.
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31411 Ridge Rte Rd, Castaic, CA 91384, USA
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Castaic Inn, what an experience. first let me say that the person checking us in was a delight. he entertained our twins with some basic magic tricks, gave them special chocolates from his private stash, and even did some juggling as my wife and i moved our bags into the room. unfortunately this i where things took a turn for the worse. coming fresh off an exhilarating experience with the front desk clerk we were not prepared for what awaited us in the room. floors were very sticky with some kind of weird black substance. it was so sticky i tripped and hit my head on the table. then my wife had to use the bathroom and the toilet seemed to be already clogged and there was no toilet paper. she went to grab some facial tissue only to have several small roaches crawl out of the kleenes box onto her hand. we were eventually able to get some toilet paper and clean up the floor on our own as the staff refused to acknowledge the spill. later that night we were woken up at 4am to very loud banging and screaming. one of my sons found several used prophylactics underneath the bed as well as a small bloody rag. we showed this to the new manager and he screamed at us insisting we planted them and that we needed to leave immediately or he would call the sheriff and have us arrested. he also took off his shoe and tried to throw it at our car as we drove away. will not return.
I have to start by giving the front desk manager a great review. He was friendly and helpful. Now the hotel on the other hand had to be one of the worst places we have ever been. Dirty dirty dirty!! Floors are lifting walls are stain with god knows what. I would not recommend this hotel to anyone!!!
Overall this place is a dump. The pool and hot tub aren't in service. The door to the room doesn't click into the frame so the keys don't work because the door doesn't even shut. Definitely a mold smell and black spores coming from fixtures. No breakfast available as advertised. Do not recommend staying here unless you're in dire need.
These Photos Must have been from years ago! Roaches in the rooms. Floors are warping. TV, hair dryer not working. They say they have breakfast, but had only coffee which was gone when we went. Don't let these photos fool you. We had a much better stay At Rodeway Inn a couple years back. They had a huge selection of Breakfast. Unfortunately they were all booked. So we had to stay here. I know it was just for the night because we attended Fright Fest, But NEVER AGAIN! They are well aware of all the things that need to be worked on, but according to the Staff, it's in one ear, and out the other. Pool was out of service. I'm surprised this place is still open. NEVER AGAIN!
Nice, quick in and out. Wish people parked inside lines and were more considerate. Coming in late at night meant a little more navigating how to park my car. Ask for an Iron if needed. On the highway so hop on and drive into Santa Clarita or go to Lagoon. It's a room that's clean. Housekeeping promptly brought a roll out bed. Friend added his blow up mattress for additional comfort. Regular bed were comfortable.