***DO NOT STAY HERE OR BOOK THROUGH BOOKING.COM***
The images on the website are not accurate or current. The photos provided on booking.com are misleading.
There was a bicycle and scooter inside the pool.
They did not accommodate my disabled son.
I only stayed in the motel during the day. I was too scared to spend the night. There are cars constantly driving by and burning tires in the parking. There are children playing in the parking area unsupervised. Children/guests roaming around the property.
Gypsy guests hand their clothes hang drying along side the swimming pool gate.
The room was in poor shape. The tv sound was inaudible, I could not connect to the tv, the input setting was not accessible.
The bathroom towel rack is loose and broken.
The bathroom was dirty, especially the toilet, it looked like it had not been clean in months. The was no water pressure. The shower head was full of calcium. The temperature of the water was unstable.
Even for the low price or if it was free, I would never stay here again or recommend this motel.
It was the worst experience and when I asked for a refund for checking out a day early. They took my key guard said I was not eligible for a refund.
I emailed booking.com and requested assistance. I have not received a response or reply.
Cassandra Smith
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October 27, 2024
When we checked in, the gentleman at the front desk was friendly and polite for being 1am in the morning. This is the only good thing I can say about this property.
My boyfriend I just wanted sleep, a shower and properly running water but were disappointed with all the above.
I suggest you avoid booking a room at this location.
Walking in to the room it smelled like cigarettes.
*The refrigerator was so loud we had to unplug it.
*There was blood on the walls.
* A patched hole in the bathroom door.
*Rods were falling off the wall.
*Dry weeds in the sheets.
*The curtains were about 20 years old and broken.
* TV didn’t work.
*Pool and jacuzzi were closed (Yes, even between operating hours)
* The shower didn’t work and was held on by duct tape.
***But the BIGGEST disappointment was the toilet didn’t flush properly.
When you pay over $100 for a room you expect running water and a toilet to work.
I tried to complain to the front desk in the morning at 9:20 am and no one was there.
My biggest advice is to avoid this motel!!!
I hope the GM will contact us back since we already contacted corporate. Absolutely, unacceptable. I’ve worked in hotels for 9+ years and would never have let that room be in circulation. FYI it was #224
Neda Karimi
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November 12, 2024
The room was nice. I was happy with my stay. They also provide breakfast which is convenient. There are plenty of food places around. The most important part was the service. Mike provided the best hospitality and was very kind. I do recommend this place for people who want an affordable yet very good option.
Jailzo
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September 28, 2024
quick summary :
i recommend bring ur own towels and own pillows
definitely cheaper than other places nearby, and is decent enough to stay at.
but many cons for our recent 3 night stay.
when we checked in, i had accidentally booked a smoking room, and requested to change to a non smoking if possible, the man told me it would be $40 extra. i just went along with it. then he charged a $60 deposit. (even tho i paid online in advance). i was tired and just wanted to get to bed. the room is decent. clean enough. bath towels are incredibly thin and small, but again, it’s cheap. our towels had hair tangled up in them.
the bed isn’t very comfy, and the pillows are SMALL. luckily we brought our own pillows too. the main problem we had here was with service. our second night when we came back from activities our key didn’t work to open the door to our room. when telling the staff member in the lobby he just fixed it, handed it back and said “thank you”. we assumed it was some tech problem that was solved. the next night, it happened again. this time at the front desk there was a different man who informed us that the other guy had only been loading 1 day on the key each time in stead of our whole stay. people make mistakes but that was inconvenient.
anyway, when we checked out it was this same new guy, who explained we also weren’t supposed to be charged extra at all and refunded the deposit. he was great. just a shame that the other guy didn’t seem to know what he was doing.
breakfast is okay. they offer waffles and sometimes Tang and sometimes raisin bran, sometimes milk. lol.
there is a trucker stop nearby so the street outside is clogged with trucks usually.
there is a few food trucks out on the street too which my husband loved; location is good for food options.
ALL IN ALL
you’ll save money and get what u pay for. 2.5
Michele Cantu
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October 06, 2024
The pictures on the website are not accurate at all. The hotel was very disgusting and dirty, on the inside and outside. The service at front desk wasn’t the best and very unfriendly. We unfortunately stayed for 3 days, but will never again. It was beyond unsafe with people and kids out past midnight being loud and selling drugs. People then doing these drugs very early in the morning, leaving a nasty skunk smell for the rest of the day. Nothing like we expected, we will not be using roadway inn ever again.
Our Address
31558 Castaic Rd, Castaic, CA 91384, USA
Claim Listing: Rodeway Inn Magic Mountain Area
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***DO NOT STAY HERE OR BOOK THROUGH BOOKING.COM*** The images on the website are not accurate or current. The photos provided on booking.com are misleading. There was a bicycle and scooter inside the pool. They did not accommodate my disabled son. I only stayed in the motel during the day. I was too scared to spend the night. There are cars constantly driving by and burning tires in the parking. There are children playing in the parking area unsupervised. Children/guests roaming around the property. Gypsy guests hand their clothes hang drying along side the swimming pool gate. The room was in poor shape. The tv sound was inaudible, I could not connect to the tv, the input setting was not accessible. The bathroom towel rack is loose and broken. The bathroom was dirty, especially the toilet, it looked like it had not been clean in months. The was no water pressure. The shower head was full of calcium. The temperature of the water was unstable. Even for the low price or if it was free, I would never stay here again or recommend this motel. It was the worst experience and when I asked for a refund for checking out a day early. They took my key guard said I was not eligible for a refund. I emailed booking.com and requested assistance. I have not received a response or reply.
When we checked in, the gentleman at the front desk was friendly and polite for being 1am in the morning. This is the only good thing I can say about this property. My boyfriend I just wanted sleep, a shower and properly running water but were disappointed with all the above. I suggest you avoid booking a room at this location. Walking in to the room it smelled like cigarettes. *The refrigerator was so loud we had to unplug it. *There was blood on the walls. * A patched hole in the bathroom door. *Rods were falling off the wall. *Dry weeds in the sheets. *The curtains were about 20 years old and broken. * TV didn’t work. *Pool and jacuzzi were closed (Yes, even between operating hours) * The shower didn’t work and was held on by duct tape. ***But the BIGGEST disappointment was the toilet didn’t flush properly. When you pay over $100 for a room you expect running water and a toilet to work. I tried to complain to the front desk in the morning at 9:20 am and no one was there. My biggest advice is to avoid this motel!!! I hope the GM will contact us back since we already contacted corporate. Absolutely, unacceptable. I’ve worked in hotels for 9+ years and would never have let that room be in circulation. FYI it was #224
The room was nice. I was happy with my stay. They also provide breakfast which is convenient. There are plenty of food places around. The most important part was the service. Mike provided the best hospitality and was very kind. I do recommend this place for people who want an affordable yet very good option.
quick summary : i recommend bring ur own towels and own pillows definitely cheaper than other places nearby, and is decent enough to stay at. but many cons for our recent 3 night stay. when we checked in, i had accidentally booked a smoking room, and requested to change to a non smoking if possible, the man told me it would be $40 extra. i just went along with it. then he charged a $60 deposit. (even tho i paid online in advance). i was tired and just wanted to get to bed. the room is decent. clean enough. bath towels are incredibly thin and small, but again, it’s cheap. our towels had hair tangled up in them. the bed isn’t very comfy, and the pillows are SMALL. luckily we brought our own pillows too. the main problem we had here was with service. our second night when we came back from activities our key didn’t work to open the door to our room. when telling the staff member in the lobby he just fixed it, handed it back and said “thank you”. we assumed it was some tech problem that was solved. the next night, it happened again. this time at the front desk there was a different man who informed us that the other guy had only been loading 1 day on the key each time in stead of our whole stay. people make mistakes but that was inconvenient. anyway, when we checked out it was this same new guy, who explained we also weren’t supposed to be charged extra at all and refunded the deposit. he was great. just a shame that the other guy didn’t seem to know what he was doing. breakfast is okay. they offer waffles and sometimes Tang and sometimes raisin bran, sometimes milk. lol. there is a trucker stop nearby so the street outside is clogged with trucks usually. there is a few food trucks out on the street too which my husband loved; location is good for food options. ALL IN ALL you’ll save money and get what u pay for. 2.5
The pictures on the website are not accurate at all. The hotel was very disgusting and dirty, on the inside and outside. The service at front desk wasn’t the best and very unfriendly. We unfortunately stayed for 3 days, but will never again. It was beyond unsafe with people and kids out past midnight being loud and selling drugs. People then doing these drugs very early in the morning, leaving a nasty skunk smell for the rest of the day. Nothing like we expected, we will not be using roadway inn ever again.