This morning 11/25/25 I believe I was profiled at this location. I was depositing money into the outdoor ATM and the security guard just stood there and watched me from inside the store. Another woman was trying to get inside the building and he wouldn’t let her inside until I walked away back into my car. This was so awkward and pathetic paranoid behavior. I am officially switching to a credit union, and this experience officially set it in stone
Peri Guzzino
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October 09, 2025
I have been to this branch 2 times and that was too many.I had an issue here that customer service got involved.The final letter had incorrect information and said sorry if it wasn't to my satisfaction. My satisfaction was pulling all the money out and going to BMO my previous bank.From all the bad reviews about this bank and the way people are treated is a factor on if you want to bank at this branch.One of the sentences in this letter stated "We based our lending decision on our credit policies and procedures, not on your personal characteristics".Well first of all I was trying to withdraw money out of my account.I wasn't trying to get a loan so what does this have to do with anything.And secondly if I told you they were rude both and that was response then you were covering for the employees and not addressing the situation.Read the reviews..........Bad Customer Service........
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Ben Griffiths
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August 21, 2023
Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
william Loggins (Wezel)
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December 23, 2021
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.
Dan B
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January 21, 2023
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!
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This morning 11/25/25 I believe I was profiled at this location. I was depositing money into the outdoor ATM and the security guard just stood there and watched me from inside the store. Another woman was trying to get inside the building and he wouldn’t let her inside until I walked away back into my car. This was so awkward and pathetic paranoid behavior. I am officially switching to a credit union, and this experience officially set it in stone
I have been to this branch 2 times and that was too many.I had an issue here that customer service got involved.The final letter had incorrect information and said sorry if it wasn't to my satisfaction. My satisfaction was pulling all the money out and going to BMO my previous bank.From all the bad reviews about this bank and the way people are treated is a factor on if you want to bank at this branch.One of the sentences in this letter stated "We based our lending decision on our credit policies and procedures, not on your personal characteristics".Well first of all I was trying to withdraw money out of my account.I wasn't trying to get a loan so what does this have to do with anything.And secondly if I told you they were rude both and that was response then you were covering for the employees and not addressing the situation.Read the reviews..........Bad Customer Service........ ..
Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!