Brought my 2021 Model Y in for a 12V battery replacement. The atmosphere was great and the employees were friendly. Elizabeth in particular was very helpful. The downside was being charged $26 for a coolant refill. Just like the windshield wiper fluid I think the coolant should have also been complimentary. The coffee machine in the lounge was broken too which was a bummer. Other than that it was solid service overall.
Mike Dual
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July 17, 2025
Dear Tesla Customer Support,
I recently leased a Model 3 and was initially thrilled with the experience. The pick up process was smooth, the team was welcoming, and I genuinely felt like I was joining the “Tesla family.” However, that excitement quickly faded due to a disappointing service experience.
Just a few days after pick up, and only a few hundred miles in, I noticed the car pulling to the right while driving. I scheduled a service appointment to address what I believed to be a simple alignment issue. To my surprise, I was told I would have to pay $275 for the alignment because I didn’t report the issue within the first 100 miles. This policy wasn’t made clear to me during pick up or in any documentation I received.
Despite paying for the service out of pocket, the issue persists. I’ve since followed up, only to be told by the service team that the vehicle is “within spec” and that it’s normal for the car to pull to one side. I was even advised that I should always keep both hands on the steering wheel, as if that somehow justifies the problem. Frankly, that explanation feels dismissive and unacceptable for a brand that prides itself on innovation and precision.
At this point, I feel frustrated and disappointed. Not only was I charged for a problem that wasn’t properly addressed, but I also feel like my concerns have been brushed aside. I expected more from Tesla both in product quality and in customer care.
I would appreciate it if someone could take a serious look at this issue and help provide a resolution. I still want to believe in the Tesla experience, but this situation has made that very difficult.
Sincerely,
Mike Dual
Ben O
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October 21, 2025
The buying experience is really different at Tesla. I walked in, no appointment, actually pretty clueless about Tesla other than browsing their website. Talked to an awesome sales guy named Daniel. Was interested in a Model Y. He showed me a demo model in the parking lot where he went over almost every detail about the car, then he had Full Self Drive do a test drive with him in the driver seat and showed how easy it was to do, the car even parked by itself in a spot near Target. He had FSD then go back to the dealership. Daniel then gave me and my family 20 minutes of unsupervised time with the car. We tested the driving, the features, and also FSD.
Upon returning the vehicle, met up with Daniel, was now interested in the car. Everything he did was on the website. The pricing, the APR, the delivery scheduling was all represented on the website. If someone did their homework, they would know to the penny how much it was going to be. The easiest buying experience I’ve ever had. These workers do not work on commission so they do not do any sales pitches we are so used to. No FOMO, no worries, they don’t need to. Other dealerships should really learn from this experience.
Thanks Daniel for a great Tesla experience.
Stacy Daniels
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November 23, 2025
Went to this location because it was the closest to us. Daniel was our salesperson. Walked in, took a car with fsd for a drive, went back and purchased. The whole process was about an hour. Daniel was extremely nice and knowledgeable and we couldn't have asked for a better experience!!
Raven LeClair
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October 03, 2025
Recently, my faith in Tesla and customer service had declined. However, GiGi, the new manager (Front of House/Repairs) completely changed the narrative and restored my faith in the brand and customer service at this service center. She went above and beyond, well outside of business hours, with incredible personal attention, to make everything right. It is proof that individuals can make all the difference in success or failure of entire product lines. She should be rewarded by her leadership and promoted to highest possible levels within Tesla.
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Brought my 2021 Model Y in for a 12V battery replacement. The atmosphere was great and the employees were friendly. Elizabeth in particular was very helpful. The downside was being charged $26 for a coolant refill. Just like the windshield wiper fluid I think the coolant should have also been complimentary. The coffee machine in the lounge was broken too which was a bummer. Other than that it was solid service overall.
Dear Tesla Customer Support, I recently leased a Model 3 and was initially thrilled with the experience. The pick up process was smooth, the team was welcoming, and I genuinely felt like I was joining the “Tesla family.” However, that excitement quickly faded due to a disappointing service experience. Just a few days after pick up, and only a few hundred miles in, I noticed the car pulling to the right while driving. I scheduled a service appointment to address what I believed to be a simple alignment issue. To my surprise, I was told I would have to pay $275 for the alignment because I didn’t report the issue within the first 100 miles. This policy wasn’t made clear to me during pick up or in any documentation I received. Despite paying for the service out of pocket, the issue persists. I’ve since followed up, only to be told by the service team that the vehicle is “within spec” and that it’s normal for the car to pull to one side. I was even advised that I should always keep both hands on the steering wheel, as if that somehow justifies the problem. Frankly, that explanation feels dismissive and unacceptable for a brand that prides itself on innovation and precision. At this point, I feel frustrated and disappointed. Not only was I charged for a problem that wasn’t properly addressed, but I also feel like my concerns have been brushed aside. I expected more from Tesla both in product quality and in customer care. I would appreciate it if someone could take a serious look at this issue and help provide a resolution. I still want to believe in the Tesla experience, but this situation has made that very difficult. Sincerely, Mike Dual
The buying experience is really different at Tesla. I walked in, no appointment, actually pretty clueless about Tesla other than browsing their website. Talked to an awesome sales guy named Daniel. Was interested in a Model Y. He showed me a demo model in the parking lot where he went over almost every detail about the car, then he had Full Self Drive do a test drive with him in the driver seat and showed how easy it was to do, the car even parked by itself in a spot near Target. He had FSD then go back to the dealership. Daniel then gave me and my family 20 minutes of unsupervised time with the car. We tested the driving, the features, and also FSD. Upon returning the vehicle, met up with Daniel, was now interested in the car. Everything he did was on the website. The pricing, the APR, the delivery scheduling was all represented on the website. If someone did their homework, they would know to the penny how much it was going to be. The easiest buying experience I’ve ever had. These workers do not work on commission so they do not do any sales pitches we are so used to. No FOMO, no worries, they don’t need to. Other dealerships should really learn from this experience. Thanks Daniel for a great Tesla experience.
Went to this location because it was the closest to us. Daniel was our salesperson. Walked in, took a car with fsd for a drive, went back and purchased. The whole process was about an hour. Daniel was extremely nice and knowledgeable and we couldn't have asked for a better experience!!
Recently, my faith in Tesla and customer service had declined. However, GiGi, the new manager (Front of House/Repairs) completely changed the narrative and restored my faith in the brand and customer service at this service center. She went above and beyond, well outside of business hours, with incredible personal attention, to make everything right. It is proof that individuals can make all the difference in success or failure of entire product lines. She should be rewarded by her leadership and promoted to highest possible levels within Tesla.