Bjs Valencia:
10 minute wait until staff came to attend.
No utensils provided on time.
Entrée was good. Cooked as ordered with hefty portions.
Appetizers were bland (Bjs Palmdale had better calamari).
Ale was from the bottom. Hazy and full of yeast sediment. Please respect the customer and change keg. Tipped 20% because we care.
Dillon Lawrence
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October 04, 2025
Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant.
When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off.
Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else.
The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
Chris AZ
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November 22, 2025
Our visit to BJ's Restaurant was exceptional. The food was fantastic and perfectly prepared.
But the real highlight was the phenomenal service from our server, Leanna. She was truly extra attentive, anticipating every need, from instant drink refills to timely check-ins. Leanna's attention to detail made the entire dining experience superb.
Thank you, Leanna! We will definitely be returning.
Michelle Ramirez
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October 26, 2025
My daughter lives out of state and came home for a visit. Her favorite place for us to have a meal, and share family time is BJ's, so we thought we would choose BJ's for our family dinner. We went in about 4:30 and were seated fairly quickly, although it took about 15-20 minutes for our server to acknowledge us. When he did come over to greet us, he spoke to us as he chewed on a huge wad of green chewing gum that stuck out of his mouth as he spoke. He took our drink order and left. We waited another 15-20 minutes for our drinks to arrive and when he delivered them he took our order left. After almost 30 minutes passed when he came by and said "your food should be arriving soon". At this time, our empty drink glasses on the table, along with empty salad plates that he made no attempt to take away. He did not ask if we wanted refills for our drinks. We had to ask for refills as he walked away. When our food arrived it was good, but we ate with dirty dishes stacked on our table. Going out is costly, and we don't get to go out often and we really looked forward to this evening. Our bills was almost $250.00 and although BJ's is not a fancy steak house, I think it would be nice to have servers that are attentive to their customers. I enjoyed the time with my family and the food, but the service from our server was horrible.
Peter Xaymountry
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May 29, 2024
My wife wanted to come here to celebrate her graduation lunch after the ceremony was finish. We didn't make reservations ahead of time so we decided to wing it. Our party size was 15 people but they were able to seat us right away with no issues. Our waitress was Natalie and she was wonderful. She was patient with us and friendly throughout our whole dining experience. My wife got her salmon with grilled asparagus and I got my tri tip with fries along with house salad since my wife wanted that as well. My wife also love their clam chowder in the sourdough bread so she ordered that as well. The rest of our party ordered different salad, steak and salmon. Everyone loved their strawberry lemonade, raspberry lemonade and this other strawberry cooler drink they had. Tip was already included since we were a big party but it was the right amount.
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24320 Town Center Dr, Santa Clarita, CA 91355, USA
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Bjs Valencia: 10 minute wait until staff came to attend. No utensils provided on time. Entrée was good. Cooked as ordered with hefty portions. Appetizers were bland (Bjs Palmdale had better calamari). Ale was from the bottom. Hazy and full of yeast sediment. Please respect the customer and change keg. Tipped 20% because we care.
Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant. When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off. Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else. The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
Our visit to BJ's Restaurant was exceptional. The food was fantastic and perfectly prepared. But the real highlight was the phenomenal service from our server, Leanna. She was truly extra attentive, anticipating every need, from instant drink refills to timely check-ins. Leanna's attention to detail made the entire dining experience superb. Thank you, Leanna! We will definitely be returning.
My daughter lives out of state and came home for a visit. Her favorite place for us to have a meal, and share family time is BJ's, so we thought we would choose BJ's for our family dinner. We went in about 4:30 and were seated fairly quickly, although it took about 15-20 minutes for our server to acknowledge us. When he did come over to greet us, he spoke to us as he chewed on a huge wad of green chewing gum that stuck out of his mouth as he spoke. He took our drink order and left. We waited another 15-20 minutes for our drinks to arrive and when he delivered them he took our order left. After almost 30 minutes passed when he came by and said "your food should be arriving soon". At this time, our empty drink glasses on the table, along with empty salad plates that he made no attempt to take away. He did not ask if we wanted refills for our drinks. We had to ask for refills as he walked away. When our food arrived it was good, but we ate with dirty dishes stacked on our table. Going out is costly, and we don't get to go out often and we really looked forward to this evening. Our bills was almost $250.00 and although BJ's is not a fancy steak house, I think it would be nice to have servers that are attentive to their customers. I enjoyed the time with my family and the food, but the service from our server was horrible.
My wife wanted to come here to celebrate her graduation lunch after the ceremony was finish. We didn't make reservations ahead of time so we decided to wing it. Our party size was 15 people but they were able to seat us right away with no issues. Our waitress was Natalie and she was wonderful. She was patient with us and friendly throughout our whole dining experience. My wife got her salmon with grilled asparagus and I got my tri tip with fries along with house salad since my wife wanted that as well. My wife also love their clam chowder in the sourdough bread so she ordered that as well. The rest of our party ordered different salad, steak and salmon. Everyone loved their strawberry lemonade, raspberry lemonade and this other strawberry cooler drink they had. Tip was already included since we were a big party but it was the right amount.