Today I had the worst experience at All Creatures Veterinary Center. I went specifically to get my 13 year old dog Toby X-rays of his heart because I had taken him to TAGS in Valencia and the doctor advised me that he needed X-rays to determine if the cough he has had for a while is heart related or not. I called All Creatures and asked them over the phone how much the X-rays would cost and they advised me $300 to $400. When I showed up I was taken into a room with Toby. Dr. Henwood came in and gave me a brief consult. She asked me why I was here and I told her about his cough and that I needed X-rays. She started suggesting "addition services " such as blood work, sending the X-rays to a third party to have them read in detail. I asked how much all this was going to cost. She advised me that the tech would come in and go over the pricing with me. The tech made it to the room and with the list of services which amounted to a total of $950.00. I advised the tech that I wasn't going to do the blood work now and to remove it and show me the updated list. She came back and saw that there was an additional add on service to send the X-rays to a third party. I told her that I wasn't going to pay for that service yet. I asked her to remove that. I told her that I wanted the X-rays to be done first, and wanted the Dr. to review the X-rays and then we can take it from there. If it wasn't obvious that there wasn't anything wrong after the Dr. reviewed them that we can send them out. The tech said that she would ask the Dr. The tech came back in the room and told me that the Dr. would not remove this and the she's requesting it. The Dr. refused to remove the add on service and refused to take the X-rays. I told her that I would not be moving forward and that I wanted to leave. They had the audacity to still charge me for a consult of $65.00 even though they didn't perform the service that I initially went there for. This sounds unethical to me. They refused to perform a service because I refused to pay for a service that I never requested. I will definitely be taking this to the Veterinary Medical Board (VMB).
Norma Cadena
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July 25, 2024
The staff here is amazing, kind, and caring. Everyone was so friendly and always kept us up to date on our puppy. They saved him and I couldn’t be more grateful to them. They take the utmost care and I highly recommend brining your furry loved ones to them!!!
Rebecca Ferratti
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September 26, 2024
I was recommended by a friend to take my dog in that needed attention. The lobby is very nice, clean, homey feel with very nice employees. The Vet and assistance were not like other L.A. animal clinics where everyone is a number and the vet is not personal. I drove a bit from L.A. but it was a nice drive and would recommend to any pet parent. They worked out a plan and instead a big bill of surprise found alternatives the vet was quick to help my dog and my issues. I have a private rescue and will be making more visits as I felt at home and my pet was in great care. The best part is that they are always open and do not charge for after hours fees. They really care for your pet and I thank you guys so much.
Rocio Astengo
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July 19, 2025
This veterinary clinic is a FRAUD!! They just want the money. Dr Henwood charged us $460 plus medicine to evaluate and give us a travel certificate for our dog. We were supposed to pick it up July 28. But I called to ask to get it before because we were traveling the 29th and they referred me to another because Dr Henwood lied and she wasn’t certified yet. They won’t give us a refund , they said it was the test done and not the certificate. But that’s not what was said when we paid. DONT LET THIS VET SCAM YOU!! They are LIARS and UNPROFESSIONAL!!!
Amanda Hills
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April 19, 2025
I really need to let everyone know how sad, disappointed and concerned I am about the medical care at All Creatures on Lyons Ave. However, I want to start with the positive. The front staff at All Creatures were amazing and not only kind and supportive but very knowledgeable and patient. The first vet we saw after we rushed our dog to the clinic for an uncontrolled ear flap bleed was very kind and cared about the well-being of our pet. She collided with our other dog for a tennis ball. We were seen almost immediately and were grateful for their quick response. This vet honestly did what she thought would work to control her bleed, but after 24 hours and removing the ear wrap, the ear was still bleeding. We took her back immediately and met with Dr. Frank Marco. He chose to sedate the dog and cauterize the bleed. He did another ear wrap and told us it would need to remain on for 10 days and for $300 more in fees. Much to our horror HE STAPLED OUR DOG’s BANDAGE TO HER HEAD, so “it wouldn’t move” and gave her Ace to sedate her for the next 10 Days. Very concerned, but trusting the vet, we were told that this is done regularly. It was awful. Our pet was miserable and suffering more than ever. We waited a day and brought our pet back to our regular vet, Dr. Brink and Dr. Tran at Santa Clarita Animal Hospital. They removed the staples and bandage, put 1 stitch in the ear and observed for bleeding for 1 hour. No bleeding. Our dog was sent home with no wrap , a bacterial infection from the other wrap but very comfortable. Please avoid Dr. Frank Marco!! Our pet suffered greatly from his “care” and we never want to have this happen again to any dog or cat. They can’t talk so we need to. we are saddened to have to write this review and are hoping this vet can be re-educated or retire from the profession. Thank you for taking the time to read this review.
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Today I had the worst experience at All Creatures Veterinary Center. I went specifically to get my 13 year old dog Toby X-rays of his heart because I had taken him to TAGS in Valencia and the doctor advised me that he needed X-rays to determine if the cough he has had for a while is heart related or not. I called All Creatures and asked them over the phone how much the X-rays would cost and they advised me $300 to $400. When I showed up I was taken into a room with Toby. Dr. Henwood came in and gave me a brief consult. She asked me why I was here and I told her about his cough and that I needed X-rays. She started suggesting "addition services " such as blood work, sending the X-rays to a third party to have them read in detail. I asked how much all this was going to cost. She advised me that the tech would come in and go over the pricing with me. The tech made it to the room and with the list of services which amounted to a total of $950.00. I advised the tech that I wasn't going to do the blood work now and to remove it and show me the updated list. She came back and saw that there was an additional add on service to send the X-rays to a third party. I told her that I wasn't going to pay for that service yet. I asked her to remove that. I told her that I wanted the X-rays to be done first, and wanted the Dr. to review the X-rays and then we can take it from there. If it wasn't obvious that there wasn't anything wrong after the Dr. reviewed them that we can send them out. The tech said that she would ask the Dr. The tech came back in the room and told me that the Dr. would not remove this and the she's requesting it. The Dr. refused to remove the add on service and refused to take the X-rays. I told her that I would not be moving forward and that I wanted to leave. They had the audacity to still charge me for a consult of $65.00 even though they didn't perform the service that I initially went there for. This sounds unethical to me. They refused to perform a service because I refused to pay for a service that I never requested. I will definitely be taking this to the Veterinary Medical Board (VMB).
The staff here is amazing, kind, and caring. Everyone was so friendly and always kept us up to date on our puppy. They saved him and I couldn’t be more grateful to them. They take the utmost care and I highly recommend brining your furry loved ones to them!!!
I was recommended by a friend to take my dog in that needed attention. The lobby is very nice, clean, homey feel with very nice employees. The Vet and assistance were not like other L.A. animal clinics where everyone is a number and the vet is not personal. I drove a bit from L.A. but it was a nice drive and would recommend to any pet parent. They worked out a plan and instead a big bill of surprise found alternatives the vet was quick to help my dog and my issues. I have a private rescue and will be making more visits as I felt at home and my pet was in great care. The best part is that they are always open and do not charge for after hours fees. They really care for your pet and I thank you guys so much.
This veterinary clinic is a FRAUD!! They just want the money. Dr Henwood charged us $460 plus medicine to evaluate and give us a travel certificate for our dog. We were supposed to pick it up July 28. But I called to ask to get it before because we were traveling the 29th and they referred me to another because Dr Henwood lied and she wasn’t certified yet. They won’t give us a refund , they said it was the test done and not the certificate. But that’s not what was said when we paid. DONT LET THIS VET SCAM YOU!! They are LIARS and UNPROFESSIONAL!!!
I really need to let everyone know how sad, disappointed and concerned I am about the medical care at All Creatures on Lyons Ave. However, I want to start with the positive. The front staff at All Creatures were amazing and not only kind and supportive but very knowledgeable and patient. The first vet we saw after we rushed our dog to the clinic for an uncontrolled ear flap bleed was very kind and cared about the well-being of our pet. She collided with our other dog for a tennis ball. We were seen almost immediately and were grateful for their quick response. This vet honestly did what she thought would work to control her bleed, but after 24 hours and removing the ear wrap, the ear was still bleeding. We took her back immediately and met with Dr. Frank Marco. He chose to sedate the dog and cauterize the bleed. He did another ear wrap and told us it would need to remain on for 10 days and for $300 more in fees. Much to our horror HE STAPLED OUR DOG’s BANDAGE TO HER HEAD, so “it wouldn’t move” and gave her Ace to sedate her for the next 10 Days. Very concerned, but trusting the vet, we were told that this is done regularly. It was awful. Our pet was miserable and suffering more than ever. We waited a day and brought our pet back to our regular vet, Dr. Brink and Dr. Tran at Santa Clarita Animal Hospital. They removed the staples and bandage, put 1 stitch in the ear and observed for bleeding for 1 hour. No bleeding. Our dog was sent home with no wrap , a bacterial infection from the other wrap but very comfortable. Please avoid Dr. Frank Marco!! Our pet suffered greatly from his “care” and we never want to have this happen again to any dog or cat. They can’t talk so we need to. we are saddened to have to write this review and are hoping this vet can be re-educated or retire from the profession. Thank you for taking the time to read this review.