Very nice, calm and clean place. I had a whole lot of documents to be faxed to Bank of America mortgage department and a lady there helped me right away with great customer service
Joaquin Zarza
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August 31, 2024
Came to deposit a torn 100$ bill I had. Law states you only need 50% of the bill to be legible. Luckily my bill wasn’t that beat up, and probably just missing 10%. Man came up to me and told me I can’t deposit that because both serial numbers need to be legible, which is false, only 1 serial number needs to be legible. I asked if we could put it through the bill counter as the machine is what makes the decision and he said I couldn’t. I can see why this location has so many 1 star reviews.
Ricardo Zavala
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August 27, 2024
Jasmine seems more preoccupied dealing with people with a camera outside filming (protected by the first amendment) instead of helping customers inside with their needs. Completely unprofessional and extremely rude. Jasmine should work for a security firm if that’s all she wants to do is harass potential clients outside. Bank of America, do better!
Dan Rivera
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June 15, 2024
Jasmine, the branch manager, has been very responsive, professional, and friendly every time that I have gone into this branch. I have found that the teller lines move quickly, and that all of the other branch employees have been professional and efficient. I will continue to frequent this particular branch (plus, they always have plenty of parking!).
rokutube508
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June 21, 2024
(Over the phone) Apparently the service representative here says their system is working so I am doing something wrong. Well I explained several times that I cannot make an appointment to get notary because the BoA system is down for several days. Thus I requested to stop over by the phone. Yet still the rep tells me that I have to make an appointment. She sees the system is working on her side, so notes that I must make an appointment. Well~ who cares if the customer cannot sign in. Instead of directing me to resolve the situation, asking the customer to figure out the situation. Hmm, I might take my business somewhere, especially me being Platinum Premium Plus Member for BOA for 10+ yrs.
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23929 Valencia Blvd, Valencia, CA 91355, USA
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Very nice, calm and clean place. I had a whole lot of documents to be faxed to Bank of America mortgage department and a lady there helped me right away with great customer service
Came to deposit a torn 100$ bill I had. Law states you only need 50% of the bill to be legible. Luckily my bill wasn’t that beat up, and probably just missing 10%. Man came up to me and told me I can’t deposit that because both serial numbers need to be legible, which is false, only 1 serial number needs to be legible. I asked if we could put it through the bill counter as the machine is what makes the decision and he said I couldn’t. I can see why this location has so many 1 star reviews.
Jasmine seems more preoccupied dealing with people with a camera outside filming (protected by the first amendment) instead of helping customers inside with their needs. Completely unprofessional and extremely rude. Jasmine should work for a security firm if that’s all she wants to do is harass potential clients outside. Bank of America, do better!
Jasmine, the branch manager, has been very responsive, professional, and friendly every time that I have gone into this branch. I have found that the teller lines move quickly, and that all of the other branch employees have been professional and efficient. I will continue to frequent this particular branch (plus, they always have plenty of parking!).
(Over the phone) Apparently the service representative here says their system is working so I am doing something wrong. Well I explained several times that I cannot make an appointment to get notary because the BoA system is down for several days. Thus I requested to stop over by the phone. Yet still the rep tells me that I have to make an appointment. She sees the system is working on her side, so notes that I must make an appointment. Well~ who cares if the customer cannot sign in. Instead of directing me to resolve the situation, asking the customer to figure out the situation. Hmm, I might take my business somewhere, especially me being Platinum Premium Plus Member for BOA for 10+ yrs.