Mean people work here. Bank closes at 5 PM. I arrived at 5:01 PM (bad traffic on the freeway). Lobby still with 1/2 dozen people in there. They won’t let me in to withdraw money. There’s no flexibility or kindness, no home town charity or warmth. Hate this place.
Richard Sambrano
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January 16, 2024
I went to this location on Saturday 1/13/24, waited for 30 minutes before another clerk came out to help. Her name was Yeraldingh and she was very unprofessional and poor service. She helped another customer who got there after me. I asked her why and she told me two different stories. Both were just excuses.
Noelle L
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November 28, 2023
I spoke with David Hernandez on behalf of my elderly father. He assisted and walked us through very complicated paperwork regarding IRAs and moving money from one bank to another. He explained the terminology and helped us fill out the paperwork. He treated us with respect and care.
He is a pro and the branch is lucky to have him.
M R
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May 06, 2023
the manager of this location, Jazmine, is very unprofessional. She told me I couldn't open an account because I did not have one original document with me, just a copy, when this one is not even required by the bank as long as I can provide other ones, which I did. This is also mentioned in the official website of Bank of America, see below:
"Ready to open your Bank of America Advantage Banking account?
A government-issued ID, such as: U.S. driver's license with photo. U.S. state-issued ID with photo. U.S. passport.
Plus, one of the following: Social Security card. Credit or debit card from another financial institution. Current vehicle registration."
They just lost one potential customer that was excited to be with this Bank
Farzan Farzan
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April 13, 2024
20 people in line. They won't bother opening another window. 30 minutes minimum wait time.
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23929 Valencia Blvd, Valencia, CA 91355, USA
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Mean people work here. Bank closes at 5 PM. I arrived at 5:01 PM (bad traffic on the freeway). Lobby still with 1/2 dozen people in there. They won’t let me in to withdraw money. There’s no flexibility or kindness, no home town charity or warmth. Hate this place.
I went to this location on Saturday 1/13/24, waited for 30 minutes before another clerk came out to help. Her name was Yeraldingh and she was very unprofessional and poor service. She helped another customer who got there after me. I asked her why and she told me two different stories. Both were just excuses.
I spoke with David Hernandez on behalf of my elderly father. He assisted and walked us through very complicated paperwork regarding IRAs and moving money from one bank to another. He explained the terminology and helped us fill out the paperwork. He treated us with respect and care. He is a pro and the branch is lucky to have him.
the manager of this location, Jazmine, is very unprofessional. She told me I couldn't open an account because I did not have one original document with me, just a copy, when this one is not even required by the bank as long as I can provide other ones, which I did. This is also mentioned in the official website of Bank of America, see below: "Ready to open your Bank of America Advantage Banking account? A government-issued ID, such as: U.S. driver's license with photo. U.S. state-issued ID with photo. U.S. passport. Plus, one of the following: Social Security card. Credit or debit card from another financial institution. Current vehicle registration." They just lost one potential customer that was excited to be with this Bank
20 people in line. They won't bother opening another window. 30 minutes minimum wait time.