As you can see from the reviews, the branch is not doing that well. The reason you see clients there is that BofA closed many locations, some locations are open until 4pm, so people have no choice, or at least they think they don’t have choice.
Went to remove secondary owner from a checking account after reading on their official website that it is possible to initiate removal of secondary owner without them being present. I showed the official BofA website where that was shown. The manger of this place Nivia Perez claimed that they must be present. After reading the website, she still claimed that the website states otherwise. She clearly did not have the capacity to fully comprehend what was written on their website. I tried to correct her and explain to her what was written, but she didn’t want to even entertain that idea.
I went outside and called customer service. Customer service did confirm what I was saying and claimed that they don’t understand why a manager would claim that. I also called the Canyon Country branch and they also confirmed my position, so I made appointment with them to complete the transaction. I went back so I can tell Nivia that I was able to confirm with two sides and that she should get herself familiar with the process, as she was clearly not educated on it. She became defensive and claimed that she had 20 years experience and that she is right. When someone uses their length of experience as a way to win a position, rather than the issue itself, you know they are full of it.
Next day I went to the Canyon Country branch and they completed the transaction. How can BofA tolerate this type of person, and put her in position as manager is beyond me. She didn’t even entertain the idea that she might be wrong, that things might have changed. Stuck in her own ways, arrogant, with no willingness or ability to understand that things might be different that they were before. Apparently she thinks she is untouchable and I am not surprised if this is the way things work at BofA, where there are no repercussions for acting the way she did since it is a huge corporation, where mediocrity is rewarded. If she, as a manager is not updated on the new laws/regulations/practices that BofA has, what can you expect from the rest.
If you think you don’t have a choice and have to deal with the arrogance and incompetence of these corporate inept day wasters, you better think twice, Logix is down the street, with lot better customer service, no lines through the door. I am in the process of moving the banking of my entire family. We have over 40 accounts in BofA and they are all being moved.
Mari Glazunova
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October 22, 2025
Anna is the best specialist I’ve ever met in the banking sector. She opened my eyes to many of the bank’s products that I use and will use in the future. It is pleasant, informative and useful to handle her. Anna helps her clients with respect and sincere interest. And her competence causes admiration and respect. I chose this bank branch only because there is such a specialist as Anna here. Therefore, I will be a regular customer despite the fact that I live in Hollywood and the branch is located in Valencia. But competence and goodwill are worth going to another city and getting the information and service that Anna provides. I’m very grateful to her!
Varvara Makarenko
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October 18, 2025
Anna was amazing! She helped us a lot with a money order and made the whole process super easy and quick. She was really patient, friendly, and knew exactly what to do. Honestly one of the nicest experiences I’ve had at a bank, thank you, Anna!
car chris
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October 09, 2025
Hello Bank of America:
I’d like to share my appreciation for Anna Bolden, an outstanding representative at Bank of America. During my recent visit, she assisted me with all my needs and answered every question with patience, professionalism, and genuine helpfulness. Her dedication to excellent service truly stood out.
Linda
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September 03, 2025
ATMs don't take large size paper checks. Yesterday the ATM ate my card and 2 of my checks for deposit so now I have to waste my time trying to file a claim, and wait for the deposit amount of the 2 checks that I wasn't credited for. And since I am no longer standing in front of the ATM machine, I will have to drive 8 miles to get the number of the machine, place yet a third phone call to make the claim. I am also now having to wait for a new card. I chose to use the ATM as there was a line of about 10 people because they don't have enough tellers.
Our Address
23929 Valencia Blvd, Valencia, CA 91355, USA
Claim Listing: Bank of America (with Drive-thru ATM)
Please Login or Register an Account to Claim Listing
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As you can see from the reviews, the branch is not doing that well. The reason you see clients there is that BofA closed many locations, some locations are open until 4pm, so people have no choice, or at least they think they don’t have choice. Went to remove secondary owner from a checking account after reading on their official website that it is possible to initiate removal of secondary owner without them being present. I showed the official BofA website where that was shown. The manger of this place Nivia Perez claimed that they must be present. After reading the website, she still claimed that the website states otherwise. She clearly did not have the capacity to fully comprehend what was written on their website. I tried to correct her and explain to her what was written, but she didn’t want to even entertain that idea. I went outside and called customer service. Customer service did confirm what I was saying and claimed that they don’t understand why a manager would claim that. I also called the Canyon Country branch and they also confirmed my position, so I made appointment with them to complete the transaction. I went back so I can tell Nivia that I was able to confirm with two sides and that she should get herself familiar with the process, as she was clearly not educated on it. She became defensive and claimed that she had 20 years experience and that she is right. When someone uses their length of experience as a way to win a position, rather than the issue itself, you know they are full of it. Next day I went to the Canyon Country branch and they completed the transaction. How can BofA tolerate this type of person, and put her in position as manager is beyond me. She didn’t even entertain the idea that she might be wrong, that things might have changed. Stuck in her own ways, arrogant, with no willingness or ability to understand that things might be different that they were before. Apparently she thinks she is untouchable and I am not surprised if this is the way things work at BofA, where there are no repercussions for acting the way she did since it is a huge corporation, where mediocrity is rewarded. If she, as a manager is not updated on the new laws/regulations/practices that BofA has, what can you expect from the rest. If you think you don’t have a choice and have to deal with the arrogance and incompetence of these corporate inept day wasters, you better think twice, Logix is down the street, with lot better customer service, no lines through the door. I am in the process of moving the banking of my entire family. We have over 40 accounts in BofA and they are all being moved.
Anna is the best specialist I’ve ever met in the banking sector. She opened my eyes to many of the bank’s products that I use and will use in the future. It is pleasant, informative and useful to handle her. Anna helps her clients with respect and sincere interest. And her competence causes admiration and respect. I chose this bank branch only because there is such a specialist as Anna here. Therefore, I will be a regular customer despite the fact that I live in Hollywood and the branch is located in Valencia. But competence and goodwill are worth going to another city and getting the information and service that Anna provides. I’m very grateful to her!
Anna was amazing! She helped us a lot with a money order and made the whole process super easy and quick. She was really patient, friendly, and knew exactly what to do. Honestly one of the nicest experiences I’ve had at a bank, thank you, Anna!
Hello Bank of America: I’d like to share my appreciation for Anna Bolden, an outstanding representative at Bank of America. During my recent visit, she assisted me with all my needs and answered every question with patience, professionalism, and genuine helpfulness. Her dedication to excellent service truly stood out.
ATMs don't take large size paper checks. Yesterday the ATM ate my card and 2 of my checks for deposit so now I have to waste my time trying to file a claim, and wait for the deposit amount of the 2 checks that I wasn't credited for. And since I am no longer standing in front of the ATM machine, I will have to drive 8 miles to get the number of the machine, place yet a third phone call to make the claim. I am also now having to wait for a new card. I chose to use the ATM as there was a line of about 10 people because they don't have enough tellers.