I waited in line 10 minutes to get inside and wait for another 40. The manager decided to close the bank 30 minutes early and turned away people at the door because they are understaffed. And rather than help, the manager stands by watching the two tellers work. Unbelievable.
Honest review
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November 20, 2023
I came in to establish a POA for an aunt who is on her deathbed. I have to speak to a financial advisor named Arthur at this branch. I overheard it. He told the lady to schedule the appointment preferably for a “time he is not there” and then laughed. Disgusting. I expect a manager to reach out.
Lola Brood
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July 05, 2023
I normally don’t ever write reviews especially for a bank but this location on Lyons needs to do better. I get that people have bad days and I understand it’s not easy working at a bank but my teller was rude when I was trying to explain what I needed. I felt like she wanted me to do math when asking for change.She threw my receipt and said nothing to me no thank you nothing just threw my receipt. Weird vibes. It’s just off. I over heard a customer ask who I assume is the manager a question and the lady was cutting her off. Over all way too aggressive for people with general questions. It’s not that serious. I have 5 accounts with this bank but after that interaction and seeing how the staff treats people I’m uncomfortable to go there. Please do better you don’t have to love working with the public but at least be kind towards customers. The job is to help customers.
Carlos H
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February 27, 2024
Natalie and Ilene took care of all my banking needs and I am very satisfied with the service they provided.
Josh Lay
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June 23, 2023
This is the worst Bank of America location I have ever been to. First of all their hours are ridiculous, 10-4, and they are often closed early or open late, so good luck if you need anything outside of your work hours. I just went there today and was told that their "teller service" was closed for the whole day. If they don't have enough staff then they need to hire more or close down, it's a disgrace compared to their other locations.
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I waited in line 10 minutes to get inside and wait for another 40. The manager decided to close the bank 30 minutes early and turned away people at the door because they are understaffed. And rather than help, the manager stands by watching the two tellers work. Unbelievable.
I came in to establish a POA for an aunt who is on her deathbed. I have to speak to a financial advisor named Arthur at this branch. I overheard it. He told the lady to schedule the appointment preferably for a “time he is not there” and then laughed. Disgusting. I expect a manager to reach out.
I normally don’t ever write reviews especially for a bank but this location on Lyons needs to do better. I get that people have bad days and I understand it’s not easy working at a bank but my teller was rude when I was trying to explain what I needed. I felt like she wanted me to do math when asking for change.She threw my receipt and said nothing to me no thank you nothing just threw my receipt. Weird vibes. It’s just off. I over heard a customer ask who I assume is the manager a question and the lady was cutting her off. Over all way too aggressive for people with general questions. It’s not that serious. I have 5 accounts with this bank but after that interaction and seeing how the staff treats people I’m uncomfortable to go there. Please do better you don’t have to love working with the public but at least be kind towards customers. The job is to help customers.
Natalie and Ilene took care of all my banking needs and I am very satisfied with the service they provided.
This is the worst Bank of America location I have ever been to. First of all their hours are ridiculous, 10-4, and they are often closed early or open late, so good luck if you need anything outside of your work hours. I just went there today and was told that their "teller service" was closed for the whole day. If they don't have enough staff then they need to hire more or close down, it's a disgrace compared to their other locations.