I took my 5 year old there and they were great. She was very nervous. The 2 employees pierced her ears at the same time. Then she lost one a few days later and they helped us her a new earring in. Very kind people. I wish I go the guys name that helped us both times, he was so kind!
Bratty CC
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July 28, 2021
This place is in the Westfield Valencia shopping center. It’s a kiosk on the second floor near H&M. I interacted with three different employees there & they’re all very kind, helpful & have great customer service. I needed a piece to be brought in from another store location & they made it super worry free for me. Also had great communication the entire time I was waiting for my jewelry to arrive.
I recommend buying the “insurance” for your jewelry if you’re accident prone. It really is a life saver!
Christopher Stanly
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November 20, 2020
Bought a chain and got the extended warranty. Less than 2 weeks after buying it the clasp broke. I went back here to replace it and they told me to call them when they got their new shipment but guaranteed “we’ll definitely have it.” I called today and they said they don’t have it and to call back next week. In explained how I’d like it sooner than next week and was told to check other stores. I asked if they could check other stores inventory, was told that’s not possible. I asked if I waited til next week and they get it in if they could hold it for me, was told that’s not possible either. Very unprofessional and unhelpful.
I called the Burbank galleria location and whoever I spoke with there was extremely helpful and located a store that had a replacement for m and are holding it
Don’t shop at this location, go anywhere else
estrella lugo
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December 30, 2022
Got my ears pierced here a few years back and I loved it so I went back to get jewelry and the new staff they had were unprofessional and very unhelpful. I asked for a refund for new ear rings I got and they didn’t want to issue me my insurance plan back with them and the rings were not used along with the sale return
Alondra Medrano
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May 06, 2019
I took my 5 year old daughter to get her ears pierced. I told them how important it was to get them even on both sides, but they pierced her ears unevenly.
Now one side is higher than the other side. This makes me so sad, because it's not something that can be corrected.
This place does not know what they are doing do not take your daughter here.
Our Address
24201 Valencia Blvd Ste. 206, Valencia, CA 91355, USA
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I took my 5 year old there and they were great. She was very nervous. The 2 employees pierced her ears at the same time. Then she lost one a few days later and they helped us her a new earring in. Very kind people. I wish I go the guys name that helped us both times, he was so kind!
This place is in the Westfield Valencia shopping center. It’s a kiosk on the second floor near H&M. I interacted with three different employees there & they’re all very kind, helpful & have great customer service. I needed a piece to be brought in from another store location & they made it super worry free for me. Also had great communication the entire time I was waiting for my jewelry to arrive. I recommend buying the “insurance” for your jewelry if you’re accident prone. It really is a life saver!
Bought a chain and got the extended warranty. Less than 2 weeks after buying it the clasp broke. I went back here to replace it and they told me to call them when they got their new shipment but guaranteed “we’ll definitely have it.” I called today and they said they don’t have it and to call back next week. In explained how I’d like it sooner than next week and was told to check other stores. I asked if they could check other stores inventory, was told that’s not possible. I asked if I waited til next week and they get it in if they could hold it for me, was told that’s not possible either. Very unprofessional and unhelpful. I called the Burbank galleria location and whoever I spoke with there was extremely helpful and located a store that had a replacement for m and are holding it Don’t shop at this location, go anywhere else
Got my ears pierced here a few years back and I loved it so I went back to get jewelry and the new staff they had were unprofessional and very unhelpful. I asked for a refund for new ear rings I got and they didn’t want to issue me my insurance plan back with them and the rings were not used along with the sale return
I took my 5 year old daughter to get her ears pierced. I told them how important it was to get them even on both sides, but they pierced her ears unevenly. Now one side is higher than the other side. This makes me so sad, because it's not something that can be corrected. This place does not know what they are doing do not take your daughter here.