Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant.
When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off.
Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else.
The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
Jonathan Foulk
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February 03, 2026
BJ’s Restaurant & Brewhouse is always my go-to for great food and amazing service. Consistently solid every time I visit. The $13 menu is an absolute must—great value and delicious options.
If you’re looking for a place that never disappoints: must go, must eat, be happy.
Thanks, as always, for a great meal and excellent service!
PS… download the app to earn and save some dough!
Lasziv Vioss
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December 10, 2025
Bjs Valencia:
10 minute wait until staff came to attend.
No utensils provided on time.
Entrée was good. Cooked as ordered with hefty portions.
Appetizers were bland (Bjs Palmdale had better calamari).
Ale was from the bottom. Hazy and full of yeast sediment. Please respect the customer and change keg. Tipped 20% because we care.
Hannah Wheat
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March 03, 2026
Great food and service had an awesome time. I LOVED the avocado rolls and the pizookie so much!!! Only thing is it was unclear what to do while waiting to pay but nothing to take stars off! Overall an amazing restaurant and I will be returning with my whole family!
Anthony Ibarrola
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January 18, 2026
Team members were warm and friendly. Excellent Food! Great vibes! The atmosphere is relaxing. Definitely recommend!
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24320 Town Center Dr, Santa Clarita, CA 91355, USA
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Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant. When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off. Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else. The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
BJ’s Restaurant & Brewhouse is always my go-to for great food and amazing service. Consistently solid every time I visit. The $13 menu is an absolute must—great value and delicious options. If you’re looking for a place that never disappoints: must go, must eat, be happy. Thanks, as always, for a great meal and excellent service! PS… download the app to earn and save some dough!
Bjs Valencia: 10 minute wait until staff came to attend. No utensils provided on time. Entrée was good. Cooked as ordered with hefty portions. Appetizers were bland (Bjs Palmdale had better calamari). Ale was from the bottom. Hazy and full of yeast sediment. Please respect the customer and change keg. Tipped 20% because we care.
Great food and service had an awesome time. I LOVED the avocado rolls and the pizookie so much!!! Only thing is it was unclear what to do while waiting to pay but nothing to take stars off! Overall an amazing restaurant and I will be returning with my whole family!
Team members were warm and friendly. Excellent Food! Great vibes! The atmosphere is relaxing. Definitely recommend!