Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant.
When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off.
Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else.
The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
Shelby Brown
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June 11, 2025
Caitlin and Davood are both amazing servers! We were dealing with some annoying guests and Davood moved us to a better section. Caitlin was very funny and made our situation a lot better! She was willing to get her manager to take care of the other guests, but we were more than happy to just have her say that. Adrian their manager was very nice as well! This review is for the service!
Michelle Ramirez
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October 26, 2025
My daughter lives out of state and came home for a visit. Her favorite place for us to have a meal, and share family time is BJ's, so we thought we would choose BJ's for our family dinner. We went in about 4:30 and were seated fairly quickly, although it took about 15-20 minutes for our server to acknowledge us. When he did come over to greet us, he spoke to us as he chewed on a huge wad of green chewing gum that stuck out of his mouth as he spoke. He took our drink order and left. We waited another 15-20 minutes for our drinks to arrive and when he delivered them he took our order left. After almost 30 minutes passed when he came by and said "your food should be arriving soon". At this time, our empty drink glasses on the table, along with empty salad plates that he made no attempt to take away. He did not ask if we wanted refills for our drinks. We had to ask for refills as he walked away. When our food arrived it was good, but we ate with dirty dishes stacked on our table. Going out is costly, and we don't get to go out often and we really looked forward to this evening. Our bills was almost $250.00 and although BJ's is not a fancy steak house, I think it would be nice to have servers that are attentive to their customers. I enjoyed the time with my family and the food, but the service from our server was horrible.
ALMA HERNANDEZ
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October 17, 2025
10/17/25 Updated Review:
After sharing my disappointing experience at BJ’s, I was contacted by the restaurant. They personally reached out to apologize and took full responsibility for what happened. They also refunded our meal and gave us a gift, which I really appreciated.
It meant a lot that they listened and cared enough to make things right. I could tell they genuinely wanted to improve and make sure this doesn’t happen to anyone else. While my visit was upsetting, their response showed good customer service and accountability.
Thank you to the Lindsay/BJ’s team for following up and taking my concerns seriously. I hope future visits are better and that all guests continue to be treated with kindness and respect.
I was very disappointed with my recent visit to BJ’s Restaurant. From the moment we arrived, my family and I felt overlooked. We were seated in an uncomfortable, noisy area, there were unsupervised teenagers who were particularly rowdy, and a child’s party in the same section, that is separate from the main eating area. We ordered appetizers, a sever brought some, but they were accidentally for the table behind us, but set them on our table twice. It was unprofessional, he didn’t apologize and just picked them up from our table. My family ordered salty food which caused them thirst, we wee never offered or given water. We didn’t get any refills on our drinks because the waitress never came back after our food was served. Throughout our meal, our waitress barely checked on us, while I noticed other families—particularly white families—receiving much more attentive service from other waiters and waitresses. As a Latina, this experience made me feel unwelcome and undervalued. My husband may not look like he earns $2,000 a week, so maybe the waitress assumed we wouldn’t tip well? It was sad to see that Valencia/Santa Clarita, has racist workers. I didn’t want to make a scene, because I didn’t want to embarrass my children, however, if Bella or someone who knows her reads this, can share with her, how unprofessional and rude her hospitality was during our visit. I hope BJ’s takes steps to ensure all guests are treated equally and respectfully in the future. I was upset and went to the front desk to ask the hostesses for boxes and the check, she was the only worker in the restaurant who offered satisfactory customer service.
Leo Corrales
-
June 11, 2025
Davood and Caitlin were amazing was having a 0 star experience do to some bad people saying racist comments near me . Davood took my complaint seriously and took action immediately. Caitlin immediately greated us at our new table and was upstanding and positive. Adrian the manger also made us feel great about our experience. Food and drinks was also amazing 🤩
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24320 Town Center Dr, Santa Clarita, CA 91355, USA
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Welcome to my story of my BJ’s experience, where they gave me the opportunity, for the first time in my life, to send food back at a restaurant. When we arrived, we were told it would be about a 20-minute wait. It ended up being closer to 35 minutes, which wasn’t a huge deal since wait times are estimates. Once seated, however, it took seven minutes before our waitress came over, and in that time we only had one usable menu, the other was filthy, missing pages, and stuck together like a peanut butter and jelly sandwich. The booth and table weren’t clean either, which already put us off. Our waitress was kind when she finally came, but by that time we were ready to order. My wife’s chicken salad was excellent and the kids’ tenders were fine (though the fruit was mushy and sad, if the grapes were at the point in my fridge they would be going in the trash.) Then came my ribeye steak. Cold, undercooked vegetables, the most depressing asparagus I have ever seen, and seasoning that tasted like the dry rub for a St. Louis rack of ribs instead of steak. It was honestly disgusting, and for the first time ever, I sent food back without ordering anything else. The manager did comp my steak, and insisted on giving us a Pizookie, which was thoughtful. Both the manager and waitress tried to make things right, but the overall experience, from the dirty menu to the cold, poorly seasoned meal; was just not what I’d expect from BJ’s.
Caitlin and Davood are both amazing servers! We were dealing with some annoying guests and Davood moved us to a better section. Caitlin was very funny and made our situation a lot better! She was willing to get her manager to take care of the other guests, but we were more than happy to just have her say that. Adrian their manager was very nice as well! This review is for the service!
My daughter lives out of state and came home for a visit. Her favorite place for us to have a meal, and share family time is BJ's, so we thought we would choose BJ's for our family dinner. We went in about 4:30 and were seated fairly quickly, although it took about 15-20 minutes for our server to acknowledge us. When he did come over to greet us, he spoke to us as he chewed on a huge wad of green chewing gum that stuck out of his mouth as he spoke. He took our drink order and left. We waited another 15-20 minutes for our drinks to arrive and when he delivered them he took our order left. After almost 30 minutes passed when he came by and said "your food should be arriving soon". At this time, our empty drink glasses on the table, along with empty salad plates that he made no attempt to take away. He did not ask if we wanted refills for our drinks. We had to ask for refills as he walked away. When our food arrived it was good, but we ate with dirty dishes stacked on our table. Going out is costly, and we don't get to go out often and we really looked forward to this evening. Our bills was almost $250.00 and although BJ's is not a fancy steak house, I think it would be nice to have servers that are attentive to their customers. I enjoyed the time with my family and the food, but the service from our server was horrible.
10/17/25 Updated Review: After sharing my disappointing experience at BJ’s, I was contacted by the restaurant. They personally reached out to apologize and took full responsibility for what happened. They also refunded our meal and gave us a gift, which I really appreciated. It meant a lot that they listened and cared enough to make things right. I could tell they genuinely wanted to improve and make sure this doesn’t happen to anyone else. While my visit was upsetting, their response showed good customer service and accountability. Thank you to the Lindsay/BJ’s team for following up and taking my concerns seriously. I hope future visits are better and that all guests continue to be treated with kindness and respect. I was very disappointed with my recent visit to BJ’s Restaurant. From the moment we arrived, my family and I felt overlooked. We were seated in an uncomfortable, noisy area, there were unsupervised teenagers who were particularly rowdy, and a child’s party in the same section, that is separate from the main eating area. We ordered appetizers, a sever brought some, but they were accidentally for the table behind us, but set them on our table twice. It was unprofessional, he didn’t apologize and just picked them up from our table. My family ordered salty food which caused them thirst, we wee never offered or given water. We didn’t get any refills on our drinks because the waitress never came back after our food was served. Throughout our meal, our waitress barely checked on us, while I noticed other families—particularly white families—receiving much more attentive service from other waiters and waitresses. As a Latina, this experience made me feel unwelcome and undervalued. My husband may not look like he earns $2,000 a week, so maybe the waitress assumed we wouldn’t tip well? It was sad to see that Valencia/Santa Clarita, has racist workers. I didn’t want to make a scene, because I didn’t want to embarrass my children, however, if Bella or someone who knows her reads this, can share with her, how unprofessional and rude her hospitality was during our visit. I hope BJ’s takes steps to ensure all guests are treated equally and respectfully in the future. I was upset and went to the front desk to ask the hostesses for boxes and the check, she was the only worker in the restaurant who offered satisfactory customer service.
Davood and Caitlin were amazing was having a 0 star experience do to some bad people saying racist comments near me . Davood took my complaint seriously and took action immediately. Caitlin immediately greated us at our new table and was upstanding and positive. Adrian the manger also made us feel great about our experience. Food and drinks was also amazing 🤩