I went into Chase for the first time today and I couldn't have been more satisfied. The teller was polite and professional, directing me where to go. The assistant VP, Christopher George, helped me open a Chase Business Account, showed me exactly what I needed to do, explained all relevant details and made me feel completely taken care of. Extremely happy with my experience and plan to go back.
Kendra R.
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May 16, 2025
Called to ask a general question, they don’t even pick up their phones… they simply “answer” the phone without speaking or, without minimally even asking “Could you please hold?” Yet, you can hear them on the other line clacking away at the keyboard. Awful morale and customer service.
Tenshi Diaz
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March 02, 2023
This is the worst chase bank in Santa Clarita I had an issue with a cashiers check that I made out and they were giving me different and incorrect information about how to resolve it and when they kept asking the manager in charge he kept shrugging his shoulders I came in 4 days in a row for assistance on my lunch break with the same issue and was not getting anywhere. They made me an appointment to see a notary for the next day along with whoever the lady is with the desk. I came in the next day only to be told she didn’t come in, and I would need to come in again a different day. They don’t value my time. I stopped coming here because everyone needs training or to be replaced. In addition the hours are terrible I work the hours the branch is open. I have to waste an entire lunch break and more for an awful visit with employees that don’t value my time.
Julizeth Bernabe
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July 19, 2019
If I could give them a negavitve Star I totally would. The teller Melissa Ayala was very rude she didn’t know how to help me with my problem said she knew only what I knew which is very odd she needs to go back to her training! at any other bank they would be able to help me with a simple question. Very very bad customer service! Chase is a great bank I have been banking with them for 8 yrs. and she just does not represent them very well.
Mike Bossick
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November 06, 2021
Kudos and a shout out to Linda Shahbazian who helped me nightmare scenarios on my credit card and debit card and app. I was blocked from using all three because of some erroneous security flagging by Chase. Draconian measures to be sure and left me without any cash access nor the ability to remedy the situation online.
I would give the online and phone experience low ratings, but because of Linda's patient and competent handling of the situations including helping to set up the app I was back on the road again. Thanks again!
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I went into Chase for the first time today and I couldn't have been more satisfied. The teller was polite and professional, directing me where to go. The assistant VP, Christopher George, helped me open a Chase Business Account, showed me exactly what I needed to do, explained all relevant details and made me feel completely taken care of. Extremely happy with my experience and plan to go back.
Called to ask a general question, they don’t even pick up their phones… they simply “answer” the phone without speaking or, without minimally even asking “Could you please hold?” Yet, you can hear them on the other line clacking away at the keyboard. Awful morale and customer service.
This is the worst chase bank in Santa Clarita I had an issue with a cashiers check that I made out and they were giving me different and incorrect information about how to resolve it and when they kept asking the manager in charge he kept shrugging his shoulders I came in 4 days in a row for assistance on my lunch break with the same issue and was not getting anywhere. They made me an appointment to see a notary for the next day along with whoever the lady is with the desk. I came in the next day only to be told she didn’t come in, and I would need to come in again a different day. They don’t value my time. I stopped coming here because everyone needs training or to be replaced. In addition the hours are terrible I work the hours the branch is open. I have to waste an entire lunch break and more for an awful visit with employees that don’t value my time.
If I could give them a negavitve Star I totally would. The teller Melissa Ayala was very rude she didn’t know how to help me with my problem said she knew only what I knew which is very odd she needs to go back to her training! at any other bank they would be able to help me with a simple question. Very very bad customer service! Chase is a great bank I have been banking with them for 8 yrs. and she just does not represent them very well.
Kudos and a shout out to Linda Shahbazian who helped me nightmare scenarios on my credit card and debit card and app. I was blocked from using all three because of some erroneous security flagging by Chase. Draconian measures to be sure and left me without any cash access nor the ability to remedy the situation online. I would give the online and phone experience low ratings, but because of Linda's patient and competent handling of the situations including helping to set up the app I was back on the road again. Thanks again!