What a terrible, dishonest customer service! I been customer since Washington Mutual Bank, at least for 20 plus years regular customer. This brunch is not great, compared to other ones in SCV.
Vanessa Escobar was helping me last week was short and rude, did not wanted to help me thoroughly with details of my bills.
On exchange shortened me few bucks, when I pointed to that, she put into machine and did not even apologize that she was short and kept my money.
I wonder how many clients without counting thoroughly at the end of the day she would collect extra.
I used to trust banks more, but now definitely going to watch and double every penny.
Clauds Cloud
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August 16, 2025
Just stopped at this location. Both ATMs were broken. Couldn’t deposit anything could hear people talking on the other side of the wall of the ATMs. You should at least have one functioning ATM.
Michael Sissoev
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June 01, 2022
Enjoyed my visit to this location to get coins. Went to another bank before going here and that bank was out of Pennies, Nickels and was running a bit low on Dimes. I got some quarters there. Happened to stop by the Greek restaurant across the street and thought that I should get some coins at this branch. Went in and noticed it was a very small branch. Only two teller windows. I got a bit concerned that they would have very little, or even no coins. After waiting in a short line, a teller helped me. I asked if I could get $50 in Pennies, $200 in nickels, and $50 in dimes. A total of $300 in coinage. I also needed some cash, $100 in ones and another $100 in fives. The teller told me to wait a moment to ask the manager, and the manager came out and said that they were “absolutely overloaded with coins”. I was happy to hear that and a minute later, 11 metal trays full of rolls of coins appeared in front of my eyes. I finally got the coins that I needed. Here is why I dropped a star from my review. I opened a few rolls and two of the nickel rolls had Pennies in it. Who would do that? I opened the penny rolls to find dimes in the rolls. After a few days of opening the rolls, I ended up being shorted 1 dollar and 84 cents in these rolls. The bank did not return that lost money. Hopefully next time, those rolls will be properly counted.
Natalie Metzger
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November 06, 2012
Best bank I've ever been to. Amy is an extremely helpful banker. I ended up switching all of my assets over to Chase after my experience here.
J Maleeh
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July 29, 2025
Great Customer Service and there’s never a long wait
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25860 The Old Rd, Stevenson Ranch, CA 91381, USA
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What a terrible, dishonest customer service! I been customer since Washington Mutual Bank, at least for 20 plus years regular customer. This brunch is not great, compared to other ones in SCV. Vanessa Escobar was helping me last week was short and rude, did not wanted to help me thoroughly with details of my bills. On exchange shortened me few bucks, when I pointed to that, she put into machine and did not even apologize that she was short and kept my money. I wonder how many clients without counting thoroughly at the end of the day she would collect extra. I used to trust banks more, but now definitely going to watch and double every penny.
Just stopped at this location. Both ATMs were broken. Couldn’t deposit anything could hear people talking on the other side of the wall of the ATMs. You should at least have one functioning ATM.
Enjoyed my visit to this location to get coins. Went to another bank before going here and that bank was out of Pennies, Nickels and was running a bit low on Dimes. I got some quarters there. Happened to stop by the Greek restaurant across the street and thought that I should get some coins at this branch. Went in and noticed it was a very small branch. Only two teller windows. I got a bit concerned that they would have very little, or even no coins. After waiting in a short line, a teller helped me. I asked if I could get $50 in Pennies, $200 in nickels, and $50 in dimes. A total of $300 in coinage. I also needed some cash, $100 in ones and another $100 in fives. The teller told me to wait a moment to ask the manager, and the manager came out and said that they were “absolutely overloaded with coins”. I was happy to hear that and a minute later, 11 metal trays full of rolls of coins appeared in front of my eyes. I finally got the coins that I needed. Here is why I dropped a star from my review. I opened a few rolls and two of the nickel rolls had Pennies in it. Who would do that? I opened the penny rolls to find dimes in the rolls. After a few days of opening the rolls, I ended up being shorted 1 dollar and 84 cents in these rolls. The bank did not return that lost money. Hopefully next time, those rolls will be properly counted.
Best bank I've ever been to. Amy is an extremely helpful banker. I ended up switching all of my assets over to Chase after my experience here.
Great Customer Service and there’s never a long wait