We celebrated our son’s birthday at Chuck E. Cheese and it was an absolute blast! We did the Mega Fun package. From start to finish, everything exceeded our expectations. We were pleasantly surprised by how fresh and tasty the food was, which both kids and adults enjoyed. Our son had the best time, kids and adults all were smiling, laughing, and having fun. A huge shoutout to our birthday host, she was absolutely amazing and truly made our son’s birthday extra special. She was friendly, attentive, and made sure everything ran smoothly so we could just enjoy the celebration. The atmosphere was energetic. We would definitely recommend Chuck E. Cheese of Valencia for a fun, family-friendly celebration!
Faith Stout
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December 20, 2025
Everyone had lots of fun playing great games and enjoyed their yummy pizza
rebecca paredes
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January 15, 2026
had my kids birthday party there! she had a blast and although it was a saturday (being really busy) everyone was professional and friendly. food came out fast and for the price i paid i would definitely do another birthday party for her here!
Ride_it Tucker
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October 12, 2025
This is a real bummer. My wife got one of the $7.99 monthly passes and our daughter loves using it. The staff are great until you get the assistant manager Anna. This individual has no concept of how to provide customer service. I came in with my 2 month old and almost 4 year old. The 2 month old of course just watches. Anyway, I was informed that the only way to look up an account was with the QR code through the app. Funny thing is, I’d never heard that from any other staff who just used my wife’s phone number. Instead of saying, oh my apologies, I actually need the QR code, she goes into quoting policy. If you aren’t able to effectively communicate without being a corporate mouthpiece you shouldn’t be at the front counter. The whole point in coming in is due to my wife being in the hospital after a car accident. Trying to take some of the stress off my kids.
I have been coming to Chuck E. Cheese since I was a kid with the creepy animatronic band. I really want to keep bringing my kids here, but it’s people like Anna that really push me to start going to one of the many other places for kids in the area.
To corporate, please remember your customers and how to approach them. This isn’t new information for you.
Do better
Nexus Contractor
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December 14, 2025
Come here often with our son, unfortunately the place is understaffed or either not managed properly and most of the staff is at the back. Have to wait to get stamped to almost never be checked when leaving. To order food, get food ready and claim prices also have to wait a lot. Highly recommend to have more staff on busy days and evenings to be a able to provide a better service overall and to keep the place cleaner.
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25955 The Old Rd, Stevenson Ranch, CA 91381, USA
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We celebrated our son’s birthday at Chuck E. Cheese and it was an absolute blast! We did the Mega Fun package. From start to finish, everything exceeded our expectations. We were pleasantly surprised by how fresh and tasty the food was, which both kids and adults enjoyed. Our son had the best time, kids and adults all were smiling, laughing, and having fun. A huge shoutout to our birthday host, she was absolutely amazing and truly made our son’s birthday extra special. She was friendly, attentive, and made sure everything ran smoothly so we could just enjoy the celebration. The atmosphere was energetic. We would definitely recommend Chuck E. Cheese of Valencia for a fun, family-friendly celebration!
Everyone had lots of fun playing great games and enjoyed their yummy pizza
had my kids birthday party there! she had a blast and although it was a saturday (being really busy) everyone was professional and friendly. food came out fast and for the price i paid i would definitely do another birthday party for her here!
This is a real bummer. My wife got one of the $7.99 monthly passes and our daughter loves using it. The staff are great until you get the assistant manager Anna. This individual has no concept of how to provide customer service. I came in with my 2 month old and almost 4 year old. The 2 month old of course just watches. Anyway, I was informed that the only way to look up an account was with the QR code through the app. Funny thing is, I’d never heard that from any other staff who just used my wife’s phone number. Instead of saying, oh my apologies, I actually need the QR code, she goes into quoting policy. If you aren’t able to effectively communicate without being a corporate mouthpiece you shouldn’t be at the front counter. The whole point in coming in is due to my wife being in the hospital after a car accident. Trying to take some of the stress off my kids. I have been coming to Chuck E. Cheese since I was a kid with the creepy animatronic band. I really want to keep bringing my kids here, but it’s people like Anna that really push me to start going to one of the many other places for kids in the area. To corporate, please remember your customers and how to approach them. This isn’t new information for you. Do better
Come here often with our son, unfortunately the place is understaffed or either not managed properly and most of the staff is at the back. Have to wait to get stamped to almost never be checked when leaving. To order food, get food ready and claim prices also have to wait a lot. Highly recommend to have more staff on busy days and evenings to be a able to provide a better service overall and to keep the place cleaner.