I work at the mall and I understand the meaning of a good costumer service.
I went on Monday and I didn't have time to make my morning coffee at home. So by Cinnabon being the only place that has coffee I went to buy coffee not only for me but for my coworkers too. The person in charge this day that supposedly is the manager name Rosa help me. Well when I was graving the creamers for my coffee she went on I said "not too many, that's all I have" I would of understand if she would of told me that in a good way but she was rude and the tone that she used when she said that. I told her that I was graving 4 creamers for each coffee that I bought. She said "no" and I told her if you want I can pay you for those creamers. She said "no because they come with the coffee "in a rude tone again.
I being in different Cinnabon locations and this is far from being a busy one and I know why. When customer service is this bad, customers don't want to come back
This Cinnabon has potential right now is the only place with coffe and sweets ;(Starbucks is gone) but with this service they are going to end it up closing too.
Philip Zullo (Remember God 1st)
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July 05, 2019
Came here for the Fourth of July and all they had was boxes for sale no individuals that’s a nice way to come up on the Fourth of July forcing people to spend 17.99 to buy your damn Cinnabon’s buy the box really? Sounds like a cheap hustle
Won’t ever come to this CRAPHOLE again
Super ME
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April 22, 2025
I have given this store a 2 ND chance for good service and this time I had a better experience.The staff named Sady was very friendly and got all my order right. It felt like the management heard our complaints and pushed the reset button to improve the customer service here in SCV
.Keep it up!👍
Update: as of today 04/21/25
They've been closed since and not sure when they will open:(
Salvador Gallegos
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February 02, 2025
4 out 6 times, they have no coffee. I don't mean they are brewing. They have no coffee in site. A big let down when you are drooling for coffee and a roll and you are told they're out.
J. Langford
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February 14, 2023
Girl working today has ZERO customer service skills. I showed up to order for Valentine's Day. She couldn't get the machine to work. Instead of greeting me at the counter and apologizing, she looked at me... said nothing... and let me keep standing there. Finally after several minutes she said they're closed. According to their web page, they were supposed to be open. I drove a half an hour just to be ignored and given an attitude with zero apology. Management, do better with your training and hiring practices. I won't be back.
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I work at the mall and I understand the meaning of a good costumer service. I went on Monday and I didn't have time to make my morning coffee at home. So by Cinnabon being the only place that has coffee I went to buy coffee not only for me but for my coworkers too. The person in charge this day that supposedly is the manager name Rosa help me. Well when I was graving the creamers for my coffee she went on I said "not too many, that's all I have" I would of understand if she would of told me that in a good way but she was rude and the tone that she used when she said that. I told her that I was graving 4 creamers for each coffee that I bought. She said "no" and I told her if you want I can pay you for those creamers. She said "no because they come with the coffee "in a rude tone again. I being in different Cinnabon locations and this is far from being a busy one and I know why. When customer service is this bad, customers don't want to come back This Cinnabon has potential right now is the only place with coffe and sweets ;(Starbucks is gone) but with this service they are going to end it up closing too.
Came here for the Fourth of July and all they had was boxes for sale no individuals that’s a nice way to come up on the Fourth of July forcing people to spend 17.99 to buy your damn Cinnabon’s buy the box really? Sounds like a cheap hustle Won’t ever come to this CRAPHOLE again
I have given this store a 2 ND chance for good service and this time I had a better experience.The staff named Sady was very friendly and got all my order right. It felt like the management heard our complaints and pushed the reset button to improve the customer service here in SCV .Keep it up!👍 Update: as of today 04/21/25 They've been closed since and not sure when they will open:(
4 out 6 times, they have no coffee. I don't mean they are brewing. They have no coffee in site. A big let down when you are drooling for coffee and a roll and you are told they're out.
Girl working today has ZERO customer service skills. I showed up to order for Valentine's Day. She couldn't get the machine to work. Instead of greeting me at the counter and apologizing, she looked at me... said nothing... and let me keep standing there. Finally after several minutes she said they're closed. According to their web page, they were supposed to be open. I drove a half an hour just to be ignored and given an attitude with zero apology. Management, do better with your training and hiring practices. I won't be back.