Stopped by this Cold Stone to get some ice cream. I went with the chocolate ice cream and asked for a small cone but was given a waffle cone. My wife got French vanilla in a kid cone after she saw mine. I felt I overpaid for my ice cream because of the worker and was not happy about it.
Alan Armani
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September 27, 2025
I visited on 9/26 at 8:20pm and the 3 staff working there made us feel rushed and seemed dysfunctional with our order. For instance, there was 5 of us, and after the 1st person ordered, they asked if we want anything else. That was a ridiculous thing to ask since there were 4 people left to order. Perhaps they could change their dialogue to “what else can we get for you?” Then, we said we want our order to go, and they kept assembling our ice cream for dine in. Finally, the register rang up our order before we even finished ordering and only rang up 4 of the 5 orders, and had to redo the order. Their behavior appeared as if they don’t want to be there. If they just took a moment to slow down and listen, they would be more productive and provide quality service.
Moe Sabbah
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October 11, 2025
I always come to this location and it's usually a satisfactory experience, but last night they had to high school kids behind the counter and they didn't know what they are doing. The ice cream was given to us melted and dripping all around the cups. They need to start getting people with good experience who know how to serve.
Justin Blat
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August 07, 2025
This ice cream shop has really stepped up! The flavors are delicious and the waffle cones are fresh. Customer service and cleanliness have improved a lot, staff is friendly and the place looks great. Highly recommend!
Koa Roberts
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October 23, 2023
The service was great. The girls were friendly and fast! The restaurant was clean. We all enjoyed our ice cream!
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27071 McBean Pkwy Ste 3B, Santa Clarita, CA 91355, USA
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Stopped by this Cold Stone to get some ice cream. I went with the chocolate ice cream and asked for a small cone but was given a waffle cone. My wife got French vanilla in a kid cone after she saw mine. I felt I overpaid for my ice cream because of the worker and was not happy about it.
I visited on 9/26 at 8:20pm and the 3 staff working there made us feel rushed and seemed dysfunctional with our order. For instance, there was 5 of us, and after the 1st person ordered, they asked if we want anything else. That was a ridiculous thing to ask since there were 4 people left to order. Perhaps they could change their dialogue to “what else can we get for you?” Then, we said we want our order to go, and they kept assembling our ice cream for dine in. Finally, the register rang up our order before we even finished ordering and only rang up 4 of the 5 orders, and had to redo the order. Their behavior appeared as if they don’t want to be there. If they just took a moment to slow down and listen, they would be more productive and provide quality service.
I always come to this location and it's usually a satisfactory experience, but last night they had to high school kids behind the counter and they didn't know what they are doing. The ice cream was given to us melted and dripping all around the cups. They need to start getting people with good experience who know how to serve.
This ice cream shop has really stepped up! The flavors are delicious and the waffle cones are fresh. Customer service and cleanliness have improved a lot, staff is friendly and the place looks great. Highly recommend!
The service was great. The girls were friendly and fast! The restaurant was clean. We all enjoyed our ice cream!