This is our second major purchase from Douglas Furniture. We came in looking for a power recliner loveseat. Austin and Jeff spent time with us yesterday, explaining options, going over differences between the sofas. We needed time to finalize our decision. We arrived today. The team came together to help us determine which features were important. We felt supported the entire time, no heavy pressures. I would recommend Douglas Furniture to family and friends looking for quality and support through the buying process.
Russell Fawkes
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May 13, 2023
Jeff was very cordial and helpful during the sale process for a custom couch and chair that had to be ordered from the factories in North Carolina. It took six months, from order to delivery - and I accept that as beyond the control of Douglas Furniture. The delivery crew was first rate. Credit where credit is due. where Douglas failed miserably is in their after sale performance. Not once during the six months did Douglas contact us with a status or projected delivery date. When the furniture was delivered, it came with a receipt. No "care instructions" and since they're custom fabrics, we wanted to know how to deal with them. I called Douglas and the fellow who answered the phone acted like he had never heard of anyone caring about care instructions and he passed the phone to Jeff. I had to repeat the concern and Jeff said to use a "spot cleaner shampoo" - whatever that is, and that's all that the manufacturers have to say on this topic. His response was abrupt, not helpful and certainly disappointing for a high-end store. He just wanted me off the phone. I consider it very por customer service - and they've lost me as a customer.
I went to the Kinkaid website and the Lexington website and found the specific information I needed for the fabrics we had ordered, and t's not "spot cleaner shampoo." Wouldn't Jeff have known that? Couldn't he have directed me to the place to get the information?
Douglas Furniture is excellent at the sale and delivery. The rest ... meh!
Barbara Simpson
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April 08, 2023
They go above and beyond to make your dreams come true. I bought a chair while visiting Oklahoma. My husband decided he wanted the chair too. I called Douglas Furniture and I was able to order it. Upon arrival the delivery is free. This was all done over the phone. I have been updated on the making of the chair and the estimated delivery.
Krista Modugno
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July 30, 2021
So happy with how everything turned out. The furniture is beautiful in my new home. Jeff and Doug helped immensely when I was debating between several pieces. The delivery team was so careful and diligent even though most of the large items had to be lifted in through my balcony. There was no damage to my home or the furniture. I look forward to enjoying this collection for years to come.
Shelley Jensen
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September 14, 2020
We spent over $8000 on a kitchen set and barstools. Within six months the finish started coming off and the table top would stain from any colored frosting. They gave us a new table top and it does the same thing. We have barely used the table in the last four to five years until recently. We always sat at the bar. Now the finish is coming off of the table top and the barstools well they are really bad. We don’t have little kids that ruin our furniture this is just daily use by older kids and adults. It’s disgusting that we spent so much money for a set that will need to be refinished within a year or two. Douglas somehow doesn’t sell this brand anymore but they refused to do anything to help us in fact blamed my kids for the damage. I’ve spent a fraction of what I spent on this piece for other furniture and it has lasted just fine. I was hoping this was an investment for the next 20 years sadly i was wrong. Wish I could post pictures.
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This is our second major purchase from Douglas Furniture. We came in looking for a power recliner loveseat. Austin and Jeff spent time with us yesterday, explaining options, going over differences between the sofas. We needed time to finalize our decision. We arrived today. The team came together to help us determine which features were important. We felt supported the entire time, no heavy pressures. I would recommend Douglas Furniture to family and friends looking for quality and support through the buying process.
Jeff was very cordial and helpful during the sale process for a custom couch and chair that had to be ordered from the factories in North Carolina. It took six months, from order to delivery - and I accept that as beyond the control of Douglas Furniture. The delivery crew was first rate. Credit where credit is due. where Douglas failed miserably is in their after sale performance. Not once during the six months did Douglas contact us with a status or projected delivery date. When the furniture was delivered, it came with a receipt. No "care instructions" and since they're custom fabrics, we wanted to know how to deal with them. I called Douglas and the fellow who answered the phone acted like he had never heard of anyone caring about care instructions and he passed the phone to Jeff. I had to repeat the concern and Jeff said to use a "spot cleaner shampoo" - whatever that is, and that's all that the manufacturers have to say on this topic. His response was abrupt, not helpful and certainly disappointing for a high-end store. He just wanted me off the phone. I consider it very por customer service - and they've lost me as a customer. I went to the Kinkaid website and the Lexington website and found the specific information I needed for the fabrics we had ordered, and t's not "spot cleaner shampoo." Wouldn't Jeff have known that? Couldn't he have directed me to the place to get the information? Douglas Furniture is excellent at the sale and delivery. The rest ... meh!
They go above and beyond to make your dreams come true. I bought a chair while visiting Oklahoma. My husband decided he wanted the chair too. I called Douglas Furniture and I was able to order it. Upon arrival the delivery is free. This was all done over the phone. I have been updated on the making of the chair and the estimated delivery.
So happy with how everything turned out. The furniture is beautiful in my new home. Jeff and Doug helped immensely when I was debating between several pieces. The delivery team was so careful and diligent even though most of the large items had to be lifted in through my balcony. There was no damage to my home or the furniture. I look forward to enjoying this collection for years to come.
We spent over $8000 on a kitchen set and barstools. Within six months the finish started coming off and the table top would stain from any colored frosting. They gave us a new table top and it does the same thing. We have barely used the table in the last four to five years until recently. We always sat at the bar. Now the finish is coming off of the table top and the barstools well they are really bad. We don’t have little kids that ruin our furniture this is just daily use by older kids and adults. It’s disgusting that we spent so much money for a set that will need to be refinished within a year or two. Douglas somehow doesn’t sell this brand anymore but they refused to do anything to help us in fact blamed my kids for the damage. I’ve spent a fraction of what I spent on this piece for other furniture and it has lasted just fine. I was hoping this was an investment for the next 20 years sadly i was wrong. Wish I could post pictures.