I had a great workout. The layout was replaced by Gold's Gym before EoS bought it so nothing to gain from that but glad they kept the layout. I also like that the lockers were repaired. The men's locker water fountain should be replaced with one that has a water bottle filter system. Would be great to start a workout with a bottle of fresh cold water. Otherwise, the only other issue is that the gym gets crowded however that's a separate issue not the gyms fault.
Sarah Chase
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July 15, 2025
I wanted to express my sincere appreciation for the incredible customer service and knowledgeable staff at Gold's Gym Valencia. As someone who considers myself a "gym snob" and has held multiple memberships on both the East and West Coasts, I have experienced many top-tier facilities with dedicated and fit individuals.
I was genuinely surprised and impressed by the level of service and expertise, from the warm greeting by Ryan at the entrance to the seamless membership renewal process with Manager Josh Olson. I was also fortunate enough to meet Tony Johnson, the Regional Director, who happened to be at the gym the day I renewed.
The entire staff is attentive to any needs or questions, and I've been consistently impressed with the gym's cleanliness and the excellent arrangement of equipment. I am truly enjoying my membership, which I find to be affordable despite offering all the amenities.
Thank you once again for such a pleasant experience.
Sally C
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September 30, 2025
This 1-star review is strictly about the condition of the gym itself. Although the gym was recently renovated and looks great, they failed to address issues that have persisted for years.
If you like HOT group exercise classes, then Gold's Valencia is for you! The Group Exercise room is too hot because the air conditioning is never TURNED ON before classes start, and there's also no AC in the cycle room. This has been an ongoing problem for years and has been brought to their attention numerous times. They claim it’s out of their control and set regionally. How is it that the rest of the gym remains cool, but the Group room is always stuffy and hot? This past week has been worse than before, with many members saying they feel as if they might pass out from the heat.
Let’s not forget when it rains. For years, water has leaked inside when it’s pouring outside. Towels and buckets are scattered throughout the Group Exercise room and across the gym.
What keeps me here is the wide variety of classes and all the AMAZING instructors! It would be great if they listened to their members and made the experience more enjoyable, without the risk of passing out or slipping on the wet floor. Unfortunately, I don't think anything will be done until someone actually passes out or gets hurt.
Come on, Valencia Gold’s, DO BETTER!
Michael Schrader
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July 29, 2025
I can’t say enough great things about Kaitlyn and Krista. Coordinating a gym membership for one person is challenging enough—but they managed to get eight of us, all on a work trip with different schedules and needs, completely taken care of without a hitch.
From the moment we reached out, both Kaitlyn and Krista were incredibly professional, kind, and accommodating. They handled every detail with ease—from verifying access to walking us through amenities and making sure everyone felt welcomed and comfortable.
Their communication was clear and timely, and they genuinely went above and beyond to make sure the process was smooth for our entire group. It’s rare to find that level of customer service these days, and their teamwork truly made a difference.
Thanks again to Kaitlyn and Krista—you turned a logistical headache into a seamless experience, and we’re all grateful for it!
Charles Garcia
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October 22, 2025
I enjoy the Silver Sneakers program. Both instructors are top! The front staff is always welcoming and smiling! The gym is always very clean and organized.
Thanks to the instructors and staff.
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24445 Town Center Dr #195, Valencia, CA 91355, USA
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I had a great workout. The layout was replaced by Gold's Gym before EoS bought it so nothing to gain from that but glad they kept the layout. I also like that the lockers were repaired. The men's locker water fountain should be replaced with one that has a water bottle filter system. Would be great to start a workout with a bottle of fresh cold water. Otherwise, the only other issue is that the gym gets crowded however that's a separate issue not the gyms fault.
I wanted to express my sincere appreciation for the incredible customer service and knowledgeable staff at Gold's Gym Valencia. As someone who considers myself a "gym snob" and has held multiple memberships on both the East and West Coasts, I have experienced many top-tier facilities with dedicated and fit individuals. I was genuinely surprised and impressed by the level of service and expertise, from the warm greeting by Ryan at the entrance to the seamless membership renewal process with Manager Josh Olson. I was also fortunate enough to meet Tony Johnson, the Regional Director, who happened to be at the gym the day I renewed. The entire staff is attentive to any needs or questions, and I've been consistently impressed with the gym's cleanliness and the excellent arrangement of equipment. I am truly enjoying my membership, which I find to be affordable despite offering all the amenities. Thank you once again for such a pleasant experience.
This 1-star review is strictly about the condition of the gym itself. Although the gym was recently renovated and looks great, they failed to address issues that have persisted for years. If you like HOT group exercise classes, then Gold's Valencia is for you! The Group Exercise room is too hot because the air conditioning is never TURNED ON before classes start, and there's also no AC in the cycle room. This has been an ongoing problem for years and has been brought to their attention numerous times. They claim it’s out of their control and set regionally. How is it that the rest of the gym remains cool, but the Group room is always stuffy and hot? This past week has been worse than before, with many members saying they feel as if they might pass out from the heat. Let’s not forget when it rains. For years, water has leaked inside when it’s pouring outside. Towels and buckets are scattered throughout the Group Exercise room and across the gym. What keeps me here is the wide variety of classes and all the AMAZING instructors! It would be great if they listened to their members and made the experience more enjoyable, without the risk of passing out or slipping on the wet floor. Unfortunately, I don't think anything will be done until someone actually passes out or gets hurt. Come on, Valencia Gold’s, DO BETTER!
I can’t say enough great things about Kaitlyn and Krista. Coordinating a gym membership for one person is challenging enough—but they managed to get eight of us, all on a work trip with different schedules and needs, completely taken care of without a hitch. From the moment we reached out, both Kaitlyn and Krista were incredibly professional, kind, and accommodating. They handled every detail with ease—from verifying access to walking us through amenities and making sure everyone felt welcomed and comfortable. Their communication was clear and timely, and they genuinely went above and beyond to make sure the process was smooth for our entire group. It’s rare to find that level of customer service these days, and their teamwork truly made a difference. Thanks again to Kaitlyn and Krista—you turned a logistical headache into a seamless experience, and we’re all grateful for it!
I enjoy the Silver Sneakers program. Both instructors are top! The front staff is always welcoming and smiling! The gym is always very clean and organized. Thanks to the instructors and staff.