Hey's Plumbing is the best. I had a leak and they showed up quickly, assessed the situation and gave me advice on how best to fix my leaky pipe in a cost effective way. Their workers are nice and were respectful with my property - can't say enough about Hey's Plumbing - 100% recommend them!!
Steve Uscio
-
October 02, 2025
Heys Plumbing replaced our water heater. They were on time and professional. The installers were quiet and worked fast and respectful.
Many years ago, I hired Heys Plumber to re-pipe my home. Then Company was owned by the first generation of the Keys family and the Son is carrying on the families legacy.
I am a huge customer and supporter of locally owned and operated businesses in my community.
Jay DeLeon
-
August 02, 2025
First time user, part of a large HOA community... probably the last... Jumping off the 5-star Heys bandwagon of reviews on here, 1 star will do... Sergio and Ray did good work (FL replacement via DW access) completed 1day as promised, professional as expected. It's Heys management (Dale) and front office (Amanda, Jen) to blame for this "Could've been better".
It took over 5 weeks for the front office to send over the PR (plumbers report) after the initial leak inspection, instead Amanda insisted the quote/SOW which she and Jen kept pushing us to commit to was the plumbers report (Huh?). This delayed the entire insurance process, until finally on week 5 the front office sent the PR.
Then, I was promised a discount on the work by Amanda which we never received. It's been over 2 weeks since job completion and I've called everyday to speak with Dale (Owner) to give this feedback and he's not available, nor have I received a call back.
Being a business owner myself, it's disappointing to receive such poor customer experience and lack of follow through. Especially from a 35+ year old family owned business (perhaps Heys has gotten too comfortable in the community). It reflects and speaks volumes when Management and a Front Office is only "on it" and shows a sense of urgency when they want to lock in your business and get paid. But radio silence, thereafter, completely ignoring the "real" essence of customer service... Trust.
Bernard Kash
-
August 15, 2025
Honest, on time and stands behind his work. I recently needed water softener pluming corrected, it was leaky. They came over and fixed it in a timely manner and left the garage clean and tidy. You do feel the family owned business service. They care about the customer.
feruza balsam
-
September 18, 2025
If I could, I would give a zero to this scam company. I called them for a leaking bathroom and a wet wall in my condo back in July 2022. A nice guy came and told me it was a problem with the building’s plumbing and he wouldn’t bill me. He unclogged the toilet, and I tipped him $60 for the visit. Then, they billed me $477 through my HOA.
A few months later the wet walls from the internal building plumbing problem in my bathroom and hallway burst and I noticed mushroom and mold growth. I notified the HOA and they sent Hey’s plumbing again. They came and checked it out, but never provided a report or any documents. A month later our HOA requested we leave the apartment while they did mold remediation, and completely destroyed our bathroom, removing the toilet and shower. Because of this we had to live elsewhere for 4 months. But because Hey’s plumbing never prepared a report, my insurance company declined any payments for repairs and relocation.
It was a hard few months. I had to work extra shifts in order to pay for all the construction work. And it also caused my daughter to have a long lasting cough. Hey’s failed to repair the original building plumbing problems, allowing mold and mushrooms growth, and destroyed our lives. I still had to pay the mortgage and HOA, as well as thousands of dollars for the repairs and relocation. Hey’s and the HOA still insist that I pay the $477 bill for unclogging the toilet. I have called and emailed both the HOA and Hey’s to provide some reports for my insurance, but I was greeted by silence.
Our Address
24730 Ave Tibbitts, Santa Clarita, CA 91355, USA
Claim Listing: Heys Plumbing
Please Login or Register an Account to Claim Listing
Hey's Plumbing is the best. I had a leak and they showed up quickly, assessed the situation and gave me advice on how best to fix my leaky pipe in a cost effective way. Their workers are nice and were respectful with my property - can't say enough about Hey's Plumbing - 100% recommend them!!
Heys Plumbing replaced our water heater. They were on time and professional. The installers were quiet and worked fast and respectful. Many years ago, I hired Heys Plumber to re-pipe my home. Then Company was owned by the first generation of the Keys family and the Son is carrying on the families legacy. I am a huge customer and supporter of locally owned and operated businesses in my community.
First time user, part of a large HOA community... probably the last... Jumping off the 5-star Heys bandwagon of reviews on here, 1 star will do... Sergio and Ray did good work (FL replacement via DW access) completed 1day as promised, professional as expected. It's Heys management (Dale) and front office (Amanda, Jen) to blame for this "Could've been better". It took over 5 weeks for the front office to send over the PR (plumbers report) after the initial leak inspection, instead Amanda insisted the quote/SOW which she and Jen kept pushing us to commit to was the plumbers report (Huh?). This delayed the entire insurance process, until finally on week 5 the front office sent the PR. Then, I was promised a discount on the work by Amanda which we never received. It's been over 2 weeks since job completion and I've called everyday to speak with Dale (Owner) to give this feedback and he's not available, nor have I received a call back. Being a business owner myself, it's disappointing to receive such poor customer experience and lack of follow through. Especially from a 35+ year old family owned business (perhaps Heys has gotten too comfortable in the community). It reflects and speaks volumes when Management and a Front Office is only "on it" and shows a sense of urgency when they want to lock in your business and get paid. But radio silence, thereafter, completely ignoring the "real" essence of customer service... Trust.
Honest, on time and stands behind his work. I recently needed water softener pluming corrected, it was leaky. They came over and fixed it in a timely manner and left the garage clean and tidy. You do feel the family owned business service. They care about the customer.
If I could, I would give a zero to this scam company. I called them for a leaking bathroom and a wet wall in my condo back in July 2022. A nice guy came and told me it was a problem with the building’s plumbing and he wouldn’t bill me. He unclogged the toilet, and I tipped him $60 for the visit. Then, they billed me $477 through my HOA. A few months later the wet walls from the internal building plumbing problem in my bathroom and hallway burst and I noticed mushroom and mold growth. I notified the HOA and they sent Hey’s plumbing again. They came and checked it out, but never provided a report or any documents. A month later our HOA requested we leave the apartment while they did mold remediation, and completely destroyed our bathroom, removing the toilet and shower. Because of this we had to live elsewhere for 4 months. But because Hey’s plumbing never prepared a report, my insurance company declined any payments for repairs and relocation. It was a hard few months. I had to work extra shifts in order to pay for all the construction work. And it also caused my daughter to have a long lasting cough. Hey’s failed to repair the original building plumbing problems, allowing mold and mushrooms growth, and destroyed our lives. I still had to pay the mortgage and HOA, as well as thousands of dollars for the repairs and relocation. Hey’s and the HOA still insist that I pay the $477 bill for unclogging the toilet. I have called and emailed both the HOA and Hey’s to provide some reports for my insurance, but I was greeted by silence.