Make sure you all go to Roana Gonzalez! She is amazing and super helpful. I only file taxes with her and every year I just learn more and more of the process. She is Amazing!
A.R. F.
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February 28, 2024
Vida Shadi as a 29 year tax preparation professional gladly charged a fee to file an extension for a client without telling them filing an extension does not preclude paying a tax liability past April 15th without incurring penalties & late fees up to 25%.
This is gross incompetence or willful ignorance on her part as a fiduciary to perform her job. She had no problem collecting a fee to take the client on.
It is inconceivable to me how she thought it was okay to not inform her clients, who trust in her to properly take care of their taxes while on travel to mention this simple fact about penalties and fees on taxes owed on for before April 15th.
There was no defense when confronted about this over the phone. Her manager agreed to release the documents as well and agreed she did not do her job. If this was not caught there would have been a penalty of 25% and loads of paperwork and headache.
I would not trust Vida or H&R to handle any taxes.
Lulu Munoz
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March 24, 2023
I want to start this review by saying that I worked with Judy on my tax returns and she was an absolute DELIGHT from start to finish in the process and I loved working with her very much. This negative review is being made because I had the unfortunate experience of working with Cheryl. I called to get clarification on a discount that was being offered at the time (this was about 3 weeks ago now) and I wanted to refer people to get their taxes done at this location. They had previously called and spoken with her and she was misleading them to believe that the discount didn't exist (to her knowledge). When I called to ask (because the promotion applied to me when I did my returns that same day) she said she had never spoken to anyone and never denied that the promotion didn't exist. She then gaslighted me and tried to tell me I must of done my taxes online because they don't apply discounts at their location, nor do they work through the online interface. Um, what? I worked with Judy at that location through the app that same day? After some back and forth, i was frustrated and asked to speak to anyone else that might have more knowledge since Cheryl was expressing, very rudely, she didn't know. In fact, she repeated the phrase "i don't know" at least a dozen times when I was asking her questions. Instead of transferring me, she puts me on "hold" and says she'll ask for me. I hear her conversing with her coworkers about my questions and she is literally bad mouthing me and I can hear her on the other line. She laughs with her coworkers and asks them the wrong questions (which led me to believe she was not listening to me and my concerns) and then she comes back and rudely tells me the answers. I asked her why she wouldn't let me speak to someone else and she didn't respond. And I asked her to clarify her answers because they were confusing to me, and she honestly was just being so rude about it and I don't understand why she decided to continue talking with me. She did not care about my concerns and behaved in such an unprofessional manner i was in disbelief. I asked her if I could speak to a manager or supervisor to get more information, since she continued to express the people at the location were limited in information. I thought that they may be able to give me more info. Again, she was rude and said the manager wasn't there and she didn't know what location she would be at in the next few days. So she took my name and number and said i would get a call from Rosa on Monday (two weeks ago). This review is being written because I never received a phone call and I recommended my referrals to not get their taxes done at this location. I hope this review is a warning to those who decide to get their taxes done here. The people here can be very rude, and Cheryl especially does not have the skills to handle situations where she doesn't have answers to client questions. I have never been treated more poorly than with her. Super unprofessional.
Dirtbag& LilMama Wessels
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March 20, 2022
Roana was amazing! She helped us file our missing 2019 while doing our 2021. We were very pleased with her knowledge and help in our situation. We already have our appt for next yr with her.
Davidd Ramoss
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April 09, 2022
Roana Gonzalez is the NASTY PERSON EVER! Literally completely rude and I would NEVER recommend this company/ Organization to ANYONE. They literally wasted my time & took my kindness for weakness. PLEASE don’t waste you’re time here! Roana is unhappy with her profession and it shows! Very unprofessional
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Make sure you all go to Roana Gonzalez! She is amazing and super helpful. I only file taxes with her and every year I just learn more and more of the process. She is Amazing!
Vida Shadi as a 29 year tax preparation professional gladly charged a fee to file an extension for a client without telling them filing an extension does not preclude paying a tax liability past April 15th without incurring penalties & late fees up to 25%. This is gross incompetence or willful ignorance on her part as a fiduciary to perform her job. She had no problem collecting a fee to take the client on. It is inconceivable to me how she thought it was okay to not inform her clients, who trust in her to properly take care of their taxes while on travel to mention this simple fact about penalties and fees on taxes owed on for before April 15th. There was no defense when confronted about this over the phone. Her manager agreed to release the documents as well and agreed she did not do her job. If this was not caught there would have been a penalty of 25% and loads of paperwork and headache. I would not trust Vida or H&R to handle any taxes.
I want to start this review by saying that I worked with Judy on my tax returns and she was an absolute DELIGHT from start to finish in the process and I loved working with her very much. This negative review is being made because I had the unfortunate experience of working with Cheryl. I called to get clarification on a discount that was being offered at the time (this was about 3 weeks ago now) and I wanted to refer people to get their taxes done at this location. They had previously called and spoken with her and she was misleading them to believe that the discount didn't exist (to her knowledge). When I called to ask (because the promotion applied to me when I did my returns that same day) she said she had never spoken to anyone and never denied that the promotion didn't exist. She then gaslighted me and tried to tell me I must of done my taxes online because they don't apply discounts at their location, nor do they work through the online interface. Um, what? I worked with Judy at that location through the app that same day? After some back and forth, i was frustrated and asked to speak to anyone else that might have more knowledge since Cheryl was expressing, very rudely, she didn't know. In fact, she repeated the phrase "i don't know" at least a dozen times when I was asking her questions. Instead of transferring me, she puts me on "hold" and says she'll ask for me. I hear her conversing with her coworkers about my questions and she is literally bad mouthing me and I can hear her on the other line. She laughs with her coworkers and asks them the wrong questions (which led me to believe she was not listening to me and my concerns) and then she comes back and rudely tells me the answers. I asked her why she wouldn't let me speak to someone else and she didn't respond. And I asked her to clarify her answers because they were confusing to me, and she honestly was just being so rude about it and I don't understand why she decided to continue talking with me. She did not care about my concerns and behaved in such an unprofessional manner i was in disbelief. I asked her if I could speak to a manager or supervisor to get more information, since she continued to express the people at the location were limited in information. I thought that they may be able to give me more info. Again, she was rude and said the manager wasn't there and she didn't know what location she would be at in the next few days. So she took my name and number and said i would get a call from Rosa on Monday (two weeks ago). This review is being written because I never received a phone call and I recommended my referrals to not get their taxes done at this location. I hope this review is a warning to those who decide to get their taxes done here. The people here can be very rude, and Cheryl especially does not have the skills to handle situations where she doesn't have answers to client questions. I have never been treated more poorly than with her. Super unprofessional.
Roana was amazing! She helped us file our missing 2019 while doing our 2021. We were very pleased with her knowledge and help in our situation. We already have our appt for next yr with her.
Roana Gonzalez is the NASTY PERSON EVER! Literally completely rude and I would NEVER recommend this company/ Organization to ANYONE. They literally wasted my time & took my kindness for weakness. PLEASE don’t waste you’re time here! Roana is unhappy with her profession and it shows! Very unprofessional