"I'm extremely disappointed with the customer service and amenities at this gym. The front desk staff, particularly the girls, have displayed a rude attitude, which at times seems borderline racist. I chose to trial this gym due to its convenient location near my workplace and the availability of a sauna. However, out of the three months I paid for, the sauna was only operational for half of that time. When I contacted management to voice my concerns, their solution was for me to use other locations. Unfortunately, this defeats the purpose of why I chose this specific gym—it's proximity to my workplace, the advertised amenities, and the classes I'm interested in. It seems like the impressive advertisement doesn't reflect the reality of the service provided."
Tony Gains
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February 14, 2024
Meh. Honestly front desk people for the longest time have made me feel very uncomfortable and unwelcome just by attitude alone, I’m not saying I’m not expecting backflips when I come in but jeez it’s like smiling hurts you or something. Going out of my way to go to a different location now.
UPDATE:
I would actually give this place a -2 stars now, walked away for a minute and my pin was stolen off my water jug…so this place has annoying teenagers and thieves apparently.
Ken Barlow
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March 06, 2024
Great place to work out. I have been going for a little over a year now. The people at the gym have always been nice, and staff are always helpful. Jacuzzi, sauna, and shower are clean and always working.
radarluve10
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May 04, 2024
Good to go early and workout ,not zo,much in the evenings because young people have no gym etiquette, not using the machines for intended use(example preacher curl just using the weights to rest and not actually using the preacher itself)and always on their cell phones instead of focusing on actually working out
Jane
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October 03, 2023
First time doing a fitness assessment at LA Fitness Brittney was amazing would recommend her. Sadly they do not allow her to do personal training even though she does the initial first time training with you , which is a bummer if they would have allowed her to continue to be my trainer for the rest of the sessions I would have totally signed up for personal training. They do not have female trainers. I would also recommend for that to change. Manager mentioned near locations have female trainers but as my home gym I would prefer to be at the same location instead of having to go elsewhere to get the service. In that case I would just make the other location my gym. I feel like the assessment as it was done with her and you build some what of a relationship the option to choose her as your trainer should be given. Not sign up with a random trainer who you don’t even know and does not know your goals. I’d basically have to go over everything all over again which makes no sense. Over all 5 stars for Brittney. Thank you for making my first time at the gym in a long time welcoming and motivating! PS if they change the rules ad allow you to be a personal trainer let us know I would not hesitate to sign up!
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24945 Pico Canyon Rd, Stevenson Ranch, CA 91381, USA
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"I'm extremely disappointed with the customer service and amenities at this gym. The front desk staff, particularly the girls, have displayed a rude attitude, which at times seems borderline racist. I chose to trial this gym due to its convenient location near my workplace and the availability of a sauna. However, out of the three months I paid for, the sauna was only operational for half of that time. When I contacted management to voice my concerns, their solution was for me to use other locations. Unfortunately, this defeats the purpose of why I chose this specific gym—it's proximity to my workplace, the advertised amenities, and the classes I'm interested in. It seems like the impressive advertisement doesn't reflect the reality of the service provided."
Meh. Honestly front desk people for the longest time have made me feel very uncomfortable and unwelcome just by attitude alone, I’m not saying I’m not expecting backflips when I come in but jeez it’s like smiling hurts you or something. Going out of my way to go to a different location now. UPDATE: I would actually give this place a -2 stars now, walked away for a minute and my pin was stolen off my water jug…so this place has annoying teenagers and thieves apparently.
Great place to work out. I have been going for a little over a year now. The people at the gym have always been nice, and staff are always helpful. Jacuzzi, sauna, and shower are clean and always working.
Good to go early and workout ,not zo,much in the evenings because young people have no gym etiquette, not using the machines for intended use(example preacher curl just using the weights to rest and not actually using the preacher itself)and always on their cell phones instead of focusing on actually working out
First time doing a fitness assessment at LA Fitness Brittney was amazing would recommend her. Sadly they do not allow her to do personal training even though she does the initial first time training with you , which is a bummer if they would have allowed her to continue to be my trainer for the rest of the sessions I would have totally signed up for personal training. They do not have female trainers. I would also recommend for that to change. Manager mentioned near locations have female trainers but as my home gym I would prefer to be at the same location instead of having to go elsewhere to get the service. In that case I would just make the other location my gym. I feel like the assessment as it was done with her and you build some what of a relationship the option to choose her as your trainer should be given. Not sign up with a random trainer who you don’t even know and does not know your goals. I’d basically have to go over everything all over again which makes no sense. Over all 5 stars for Brittney. Thank you for making my first time at the gym in a long time welcoming and motivating! PS if they change the rules ad allow you to be a personal trainer let us know I would not hesitate to sign up!