Hello,
I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up.
During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for.
Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive.
Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality.
Thank you.
Anthony netherly
-
December 20, 2025
Olive, the manager, went above and beyond with my lunch order. I had a tough time ordering for myself and my colleagues. From start to finish, her customer service was outstanding. She was attentive, proactive, and made sure every detail was handled with care . Communication was clear and reassuring throughout the process, and everything went smoothly without any issues. Her professionalism, kindness, and dedication to providing a great experience truly stood out and made a big difference. Highly appreciated! And her team was fast and consistent. Thanks I’ll be back again . Maybe next time I’ll do catering
Ruben Duran
-
July 21, 2024
Well you can say I've been up and down California and I get a certain type of feeling when I go try some new places to eat.
My friend told me "I'm going to take to the best sandwich spot ever".
Well I said "show me" then!
I can't describe how delicious and fresh this sandwich was..
By far the best I've ever had.
I had the Farm Club
Go give them a try tell them I sent you!
Yessica Yelverton
-
November 05, 2025
⭐️⭐️⭐️⭐️⭐️ Mendocino Farms – Valencia
Absolutely amazing! You have to stop and try this place. The food is always fresh and delicious, and the customer service is outstanding.
I had a small issue with a previous order and called in — Malcolm answered and was so kind, understanding, and professional. He encouraged me to come in and speak with a manager, and when I did, I met Olive, who was just wonderful. She made sure my order was perfect and helped me get the sandwich I had been craving.
Both Malcolm and Olive went above and beyond to make my day better. This is hands down the best customer service I’ve experienced. Thank you, Mendocino Farms Valencia team! 💙
Cash Cash
-
December 21, 2025
Food is great and you can tell their ingredients are really fresh. Didn’t know what to try but the man at the register Andrew F. helped walks us through the menu! Talked with what I assume was the manager for a bit as well. Overall great vibe, good food and friendly staff.
Our Address
24250 Valencia Blvd, Santa Clarita, CA 91355, USA
Claim Listing: Mendocino Farms
Please Login or Register an Account to Claim Listing
Hello, I wanted to share feedback regarding my visit today during the new menu launch at Mendocino Farms. The restaurant was extremely busy, with high volume and some understandably frustrated guests as the team worked hard to keep up. During this rush, Manager Olive provided exceptional hospitality and leadership. She personally checked in with me, offered a drink while I waited, and carefully verified that all of my order modifications were correct. Beyond that, she consistently supported her team—calling out orders, monitoring operations, and proactively engaging with guests who seemed upset to ensure they felt acknowledged and cared for. Watching her remain calm, organized, and guest-focused in such a high-pressure situation truly stood out. This is a strong example of what great management looks like in action. I visit this location often, but seeing her lead the team so effectively today was genuinely impressive. Please recognize her for the amazing job she is doing. She represents the brand exceptionally well and absolutely deserves recognition for her leadership and hospitality. Thank you.
Olive, the manager, went above and beyond with my lunch order. I had a tough time ordering for myself and my colleagues. From start to finish, her customer service was outstanding. She was attentive, proactive, and made sure every detail was handled with care . Communication was clear and reassuring throughout the process, and everything went smoothly without any issues. Her professionalism, kindness, and dedication to providing a great experience truly stood out and made a big difference. Highly appreciated! And her team was fast and consistent. Thanks I’ll be back again . Maybe next time I’ll do catering
Well you can say I've been up and down California and I get a certain type of feeling when I go try some new places to eat. My friend told me "I'm going to take to the best sandwich spot ever". Well I said "show me" then! I can't describe how delicious and fresh this sandwich was.. By far the best I've ever had. I had the Farm Club Go give them a try tell them I sent you!
⭐️⭐️⭐️⭐️⭐️ Mendocino Farms – Valencia Absolutely amazing! You have to stop and try this place. The food is always fresh and delicious, and the customer service is outstanding. I had a small issue with a previous order and called in — Malcolm answered and was so kind, understanding, and professional. He encouraged me to come in and speak with a manager, and when I did, I met Olive, who was just wonderful. She made sure my order was perfect and helped me get the sandwich I had been craving. Both Malcolm and Olive went above and beyond to make my day better. This is hands down the best customer service I’ve experienced. Thank you, Mendocino Farms Valencia team! 💙
Food is great and you can tell their ingredients are really fresh. Didn’t know what to try but the man at the register Andrew F. helped walks us through the menu! Talked with what I assume was the manager for a bit as well. Overall great vibe, good food and friendly staff.