Made an appointment for an oil change, I was asked if I would wait or leave it, I said I'd wait. Arrived on time. After getting my info I was told it would take 2 hours. Shocked, I asked if I was expected to wait there for 2 hours, to which I received the attitude laden retort, "If you can do it faster, do it yourself buddy." I'll never come back here, there's plenty of shops in town, no need to waste your time here either.
Kovid chad
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March 30, 2024
I go by this place almost every day at least once and they are always busy working on vehicles to what it looks like their best capabilities with friendly and knowledge able workers who know what's up ....they seem fair and like a good team so i am giving them a solid 5 star rating...
Anthony Breznican
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September 18, 2023
UPDATE: I wrote to the Midas website suggested below in the "response from the owner." Midas never replied. I suspect these "responses" to negative Google reviews are just to create the illusion to other readers that the problem is being addressed.
ORIGINAL REVIEW: About one day after this Midas shop on Railroad Ave. in Santa Clarita replaced my brakes, the passenger side brake pad on my car came loose and began banging around the tire well while I was driving down the 405 freeway.
A sudden extreme grinding and banging began to hammer at the side of my car. I had no idea what was happening, but it was obviously a very dangerous situation with the wheel slamming and gnashing and throwing off shreds of metal. I made it off the freeway and fortunately found another Midas shop within a mile.
The owner of that Midas took a look and found that the installer had not properly secured the caliper pin, so when it dropped out in the normal course of driving, the whole brake assembly came loose. He was a nice guy, and offered to call the Midas in my area to back up what happened.
I called the Railroad Ave. Midas shop that did the original repair when they opened the next day and spoke to one of the employees, who said he would talk to the owner. The owner of Railroad Ave. Midas did not return my call, but when I finally called again and reached him, he said he was sorry but offered only a pair of oil changes for the mistake. I don't think that's sufficient.
It felt like a shrug to me. It just didn't matter to him. He told me they do 17 brake replacements a day.
If a mechanic is this sloppy about installing something as important on a car as the brakes, I think they should offer a full refund. (I did not ask for a refund on the other services they undertook.) The owner disagreed and said he spoke to "corporate" and they also said they wouldn't support a refund on the brakes. I had hoped we could resolve this amicably, but given how casually I was dismissed I feel obliged to warn drivers not to take their cars to Midas. Especially if this is how their corporation tells franchise owners to handle such errors.
Mistakes do happen, I understand that. But when owners are unwilling to take sufficient responsibility for the danger, inconvenience that carelessness causes customers, it suggests we simply do not matter to them.
Jason Lancaster
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July 18, 2023
From the knowledge and professionalism to quality of work and overall price, I couldn’t have been more pleased with the end result. If you drive a van, and it’s a high roof options are limited, this is the place to go! Will absolutely recommend to anyone!
Art Ponzio - 9PLW
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June 26, 2021
I had my brakes done here a few months ago. I came back today for a tune up. I was not surprised when I received the same professionalism and courtesy I received the first time I was there. If you need anything done to your vehicle, this Midas location will take care of you. Truly, a great example of what a repair shop should be when it prides itself on being part of the service industry.
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Made an appointment for an oil change, I was asked if I would wait or leave it, I said I'd wait. Arrived on time. After getting my info I was told it would take 2 hours. Shocked, I asked if I was expected to wait there for 2 hours, to which I received the attitude laden retort, "If you can do it faster, do it yourself buddy." I'll never come back here, there's plenty of shops in town, no need to waste your time here either.
I go by this place almost every day at least once and they are always busy working on vehicles to what it looks like their best capabilities with friendly and knowledge able workers who know what's up ....they seem fair and like a good team so i am giving them a solid 5 star rating...
UPDATE: I wrote to the Midas website suggested below in the "response from the owner." Midas never replied. I suspect these "responses" to negative Google reviews are just to create the illusion to other readers that the problem is being addressed. ORIGINAL REVIEW: About one day after this Midas shop on Railroad Ave. in Santa Clarita replaced my brakes, the passenger side brake pad on my car came loose and began banging around the tire well while I was driving down the 405 freeway. A sudden extreme grinding and banging began to hammer at the side of my car. I had no idea what was happening, but it was obviously a very dangerous situation with the wheel slamming and gnashing and throwing off shreds of metal. I made it off the freeway and fortunately found another Midas shop within a mile. The owner of that Midas took a look and found that the installer had not properly secured the caliper pin, so when it dropped out in the normal course of driving, the whole brake assembly came loose. He was a nice guy, and offered to call the Midas in my area to back up what happened. I called the Railroad Ave. Midas shop that did the original repair when they opened the next day and spoke to one of the employees, who said he would talk to the owner. The owner of Railroad Ave. Midas did not return my call, but when I finally called again and reached him, he said he was sorry but offered only a pair of oil changes for the mistake. I don't think that's sufficient. It felt like a shrug to me. It just didn't matter to him. He told me they do 17 brake replacements a day. If a mechanic is this sloppy about installing something as important on a car as the brakes, I think they should offer a full refund. (I did not ask for a refund on the other services they undertook.) The owner disagreed and said he spoke to "corporate" and they also said they wouldn't support a refund on the brakes. I had hoped we could resolve this amicably, but given how casually I was dismissed I feel obliged to warn drivers not to take their cars to Midas. Especially if this is how their corporation tells franchise owners to handle such errors. Mistakes do happen, I understand that. But when owners are unwilling to take sufficient responsibility for the danger, inconvenience that carelessness causes customers, it suggests we simply do not matter to them.
From the knowledge and professionalism to quality of work and overall price, I couldn’t have been more pleased with the end result. If you drive a van, and it’s a high roof options are limited, this is the place to go! Will absolutely recommend to anyone!
I had my brakes done here a few months ago. I came back today for a tune up. I was not surprised when I received the same professionalism and courtesy I received the first time I was there. If you need anything done to your vehicle, this Midas location will take care of you. Truly, a great example of what a repair shop should be when it prides itself on being part of the service industry.