Animals Left Without Water: Guinea Pigs Desperate for Water at Petsmart Stevenson Ranch.
I had to beg a dismissive employee to refill their empty water dispenser.
I shopped at Petsmart in Stevenson Ranch on September 30th, 2025 with my children.
While looking at the animals, we noticed two guinea pigs frantically squeaking and running up to the glass to get our attention.
Their tiny water bottle was completely empty.
I reported this to an employee. At first, she didn’t even want to check, saying another worker “was about to come around and handle the waters.” I had to ask twice before she reluctantly came over.
She confirmed the bottle was empty — and then closed the cage back up without refilling it!!
When I asked again, she repeated that another worker would check soon.
I had to ask yet another time before she finally refilled the bottle.
Once she did, the guinea pigs immediately fought each other for access and drank frantically, finishing half of the water in just minutes.
It was also obvious that the bottle provided for their cage was far too small for 2 guinea pigs; all the other cages with multiple guinea pigs had much larger bottles.
No one else ever came to check the waters during our visit, even though the employee repeatedly said another worker was “coming around” soon.
The employee was visibly annoyed, and reluctant to act.
After finally refilling the bottle, she walked off right away, showing no concern for how desperate the guinea pigs were to finally drink.
No customer should have to beg staff to give thirsty animals water.
JAMES MCINTOSH
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September 04, 2025
Friendly and courteous staff. The salon staff is amazing and always take excellent care of my little girl. Izzy is caring, thoughtful and helpful. She does an amazing job with my older dog. The store staff is always friendly and willing to help with anything I need.
Tammie Isbister
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September 21, 2025
I came tonight for one thing and was hoping it wouldn't be too crazy. It was. They opened a new register and I was lucky enough to get Gaby. Best thing that happened to me today! Of course I ended up buying a lot more than one thing, because we love our pups. I noticed a QR code that applied to my purchase but couldn't get the app to work. I mentioned it to Gaby and she suggested I try the website instead of the app. She was spot on because that finally worked, but while it was loading, she went a step further and offered me her phone to try. I could tell she was under pressure, but she was looking out for me and took the time to do it. All while ringing me up, being friendly and helpful. I'm leaving this review because of her. Thank you again Gaby! You truly made my day.
Natasha Ahmad
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September 08, 2025
Lupe was amazing super friendly and was very knowledgeable on what we needed in our fish tank. We will definetly be traveling to him instead of our local pet store
It's Me
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June 13, 2022
Cold hearted evil individuals they do not care for the animals they are responsible for at this location green fish water dead fish not fed for days fish trapped under rock rotting dead fish in pieces this is not okay the manager said herself they are just fish it happens which is so cruel I can't believe they are allowed to operate poor animals they have a life too even though they are "just fish"
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24965 Pico Canyon Rd, Stevenson Ranch, CA 91381, USA
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Animals Left Without Water: Guinea Pigs Desperate for Water at Petsmart Stevenson Ranch. I had to beg a dismissive employee to refill their empty water dispenser. I shopped at Petsmart in Stevenson Ranch on September 30th, 2025 with my children. While looking at the animals, we noticed two guinea pigs frantically squeaking and running up to the glass to get our attention. Their tiny water bottle was completely empty. I reported this to an employee. At first, she didn’t even want to check, saying another worker “was about to come around and handle the waters.” I had to ask twice before she reluctantly came over. She confirmed the bottle was empty — and then closed the cage back up without refilling it!! When I asked again, she repeated that another worker would check soon. I had to ask yet another time before she finally refilled the bottle. Once she did, the guinea pigs immediately fought each other for access and drank frantically, finishing half of the water in just minutes. It was also obvious that the bottle provided for their cage was far too small for 2 guinea pigs; all the other cages with multiple guinea pigs had much larger bottles. No one else ever came to check the waters during our visit, even though the employee repeatedly said another worker was “coming around” soon. The employee was visibly annoyed, and reluctant to act. After finally refilling the bottle, she walked off right away, showing no concern for how desperate the guinea pigs were to finally drink. No customer should have to beg staff to give thirsty animals water.
Friendly and courteous staff. The salon staff is amazing and always take excellent care of my little girl. Izzy is caring, thoughtful and helpful. She does an amazing job with my older dog. The store staff is always friendly and willing to help with anything I need.
I came tonight for one thing and was hoping it wouldn't be too crazy. It was. They opened a new register and I was lucky enough to get Gaby. Best thing that happened to me today! Of course I ended up buying a lot more than one thing, because we love our pups. I noticed a QR code that applied to my purchase but couldn't get the app to work. I mentioned it to Gaby and she suggested I try the website instead of the app. She was spot on because that finally worked, but while it was loading, she went a step further and offered me her phone to try. I could tell she was under pressure, but she was looking out for me and took the time to do it. All while ringing me up, being friendly and helpful. I'm leaving this review because of her. Thank you again Gaby! You truly made my day.
Lupe was amazing super friendly and was very knowledgeable on what we needed in our fish tank. We will definetly be traveling to him instead of our local pet store
Cold hearted evil individuals they do not care for the animals they are responsible for at this location green fish water dead fish not fed for days fish trapped under rock rotting dead fish in pieces this is not okay the manager said herself they are just fish it happens which is so cruel I can't believe they are allowed to operate poor animals they have a life too even though they are "just fish"