I stopped by this Sephora location inside Valencia Town Center on a Saturday afternoon. The moment we walked inside, the workers greeted us and ask if we needed any assistance. My wife asked for a brush so they told her where it was. The store was busy during the afternoon probably because of the holidays sales starting early. There were worker s throughout the store so if you needed any help, you'll be able to find them easily. While my wife was shopping around, I went to look at their cologne area. I tried smelling some nice ones for men like Dior, Channel and etc. We had a good time inside the store and my wife got what she wanted.
Sonia Lee
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December 28, 2025
Be careful going to this store. Yesterday, we bought a bunch of things there. They didn’t put one of the products in my bag and then gave me an empty box for another without the product inside. I’m out over $100 and their customer service won’t help me. I don’t know if the cashier was negligent or swiped the products for herself.
Nancy Hayssen
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January 24, 2022
Lots of makeup and goodies to choose from. Much better service here with the staff than Mac. Kinder and better help finding stuff. The location is clean and organized.
Dshunda Renee
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May 21, 2025
I’ve noticed that whenever I shop at the Sephora in Valencia, I’m rarely offered samples with my purchases. It’s a bit disappointing, especially since online orders typically come with a few included. What’s more confusing is that I’ve seen other customers receiving samples in-store, so it’s unclear why the experience isn’t consistent.
Additionally, when I asked about makeup application services, I was hoping to be directed to someone with expertise in working with deeper skin tones. Unfortunately, no one could clearly guide me in that regard. As someone with melanin-rich skin, it’s really important that the makeup complements my complexion—no one wants to walk out looking chalky!
I love Sephora and appreciate the range of products offered, but I hope to see a more inclusive and consistent customer experience at this location in the future.
Janet Walters
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December 14, 2023
I had to drive out a good 25 miles to get what I needed. The customer service was outstanding. I’m willing to drive to there pick up my products there. Thank you so much for answering the phone when I called you. I truly appreciate the great customer service like yours.
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24201 Valencia Blvd, Valencia, CA 91355, USA
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I stopped by this Sephora location inside Valencia Town Center on a Saturday afternoon. The moment we walked inside, the workers greeted us and ask if we needed any assistance. My wife asked for a brush so they told her where it was. The store was busy during the afternoon probably because of the holidays sales starting early. There were worker s throughout the store so if you needed any help, you'll be able to find them easily. While my wife was shopping around, I went to look at their cologne area. I tried smelling some nice ones for men like Dior, Channel and etc. We had a good time inside the store and my wife got what she wanted.
Be careful going to this store. Yesterday, we bought a bunch of things there. They didn’t put one of the products in my bag and then gave me an empty box for another without the product inside. I’m out over $100 and their customer service won’t help me. I don’t know if the cashier was negligent or swiped the products for herself.
Lots of makeup and goodies to choose from. Much better service here with the staff than Mac. Kinder and better help finding stuff. The location is clean and organized.
I’ve noticed that whenever I shop at the Sephora in Valencia, I’m rarely offered samples with my purchases. It’s a bit disappointing, especially since online orders typically come with a few included. What’s more confusing is that I’ve seen other customers receiving samples in-store, so it’s unclear why the experience isn’t consistent. Additionally, when I asked about makeup application services, I was hoping to be directed to someone with expertise in working with deeper skin tones. Unfortunately, no one could clearly guide me in that regard. As someone with melanin-rich skin, it’s really important that the makeup complements my complexion—no one wants to walk out looking chalky! I love Sephora and appreciate the range of products offered, but I hope to see a more inclusive and consistent customer experience at this location in the future.
I had to drive out a good 25 miles to get what I needed. The customer service was outstanding. I’m willing to drive to there pick up my products there. Thank you so much for answering the phone when I called you. I truly appreciate the great customer service like yours.