I've been to this location before, service in the past has been good. However, this experience on Saturday 10/25, was quite a disappointment. Had to pick up mobile orders for 3 people which included myself. Your people that do the orders aren't very customers focused. I waited for almost 30 mins. When I arrived some of the orders weren't ready, not a problem, however, I was waiting for a sandwich for one of the orders, I had the drink but missing the sandwich. I was trying to get someone's attention but wasn't successful, I'm sure they were aware I was standing there. I finally gave up and I decided to go and ask the person taking orders. I told him I was picking up mobile orders and had I was missing a sandwich and had been waiting for some time for it. He went to look and apparently it had been forgotten about or misplaced. The girls there are kind of rude. I did ask early on for a cup holder for the drinks and one of the girls attention but shel appeared inconvenienced when I asked for it.
Stephen Tao
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July 04, 2025
This sofa looks quite soft. I sat down with my buttocks and my coccyx was directly pierced by the hidden hard iron column! I tried it and every sofa pierced my buttocks! Okay, you guys can treat it this way, it works.
Deepak Kumar
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May 08, 2025
Nice place, ok the way for a good coffee, the staff was humble and we got a not so hot coffee which they immediately changed, the coffee is also good.
Mel Itz
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February 16, 2025
The breakfast selection was awesome and the food was soooo.good. I was expecting Starbucks quality but it was definitely better. My latte was made a little too sweet for my liking but they adjusted it.
Connie Grant
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July 19, 2025
I Love CBTL!!!!!
I stop here at least 5 times a week if not more and usually place my order at the drive- thru for the convenience of it. I always know when Val is working because the line tends to move more quickly and efficiently. Val in my opinion is the BEST for the drive- thru because she gets it done and can be pleasant at the same time.
Thank- you Val 😊 you deserve a raise!!!!!
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27634 The Old Rd, Valencia, CA 91355, USA
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I've been to this location before, service in the past has been good. However, this experience on Saturday 10/25, was quite a disappointment. Had to pick up mobile orders for 3 people which included myself. Your people that do the orders aren't very customers focused. I waited for almost 30 mins. When I arrived some of the orders weren't ready, not a problem, however, I was waiting for a sandwich for one of the orders, I had the drink but missing the sandwich. I was trying to get someone's attention but wasn't successful, I'm sure they were aware I was standing there. I finally gave up and I decided to go and ask the person taking orders. I told him I was picking up mobile orders and had I was missing a sandwich and had been waiting for some time for it. He went to look and apparently it had been forgotten about or misplaced. The girls there are kind of rude. I did ask early on for a cup holder for the drinks and one of the girls attention but shel appeared inconvenienced when I asked for it.
This sofa looks quite soft. I sat down with my buttocks and my coccyx was directly pierced by the hidden hard iron column! I tried it and every sofa pierced my buttocks! Okay, you guys can treat it this way, it works.
Nice place, ok the way for a good coffee, the staff was humble and we got a not so hot coffee which they immediately changed, the coffee is also good.
The breakfast selection was awesome and the food was soooo.good. I was expecting Starbucks quality but it was definitely better. My latte was made a little too sweet for my liking but they adjusted it.
I Love CBTL!!!!! I stop here at least 5 times a week if not more and usually place my order at the drive- thru for the convenience of it. I always know when Val is working because the line tends to move more quickly and efficiently. Val in my opinion is the BEST for the drive- thru because she gets it done and can be pleasant at the same time. Thank- you Val 😊 you deserve a raise!!!!!