Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
Christian Gilbert
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September 21, 2025
I visited The Coffee Bean & Tea Leaf by chance and discovered their hazelnut latte which completely transformed my coffee experience. The staff members provided me with excellent service through their friendly greetings which made my day better.
Serena Chao
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June 08, 2025
Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink.
I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way for this team.
April Orellana
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June 21, 2025
I’m usually a SB fan but wanted to experience something different. I placed my order through drive thru and when I went to the window to pick up my order the person working was very rude. I explained to her this was the first time here and hiw rude she was, not even a smile after my comment. HARD PASS!!!
Rami B. Assad
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November 19, 2025
Terrible customer service and super slow for an only customer in the store. Wouldn’t come back here again. The staff seriously need a customer service refresher.
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28291 Newhall Ranch Rd, Valencia, CA 91355, USA
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Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
I visited The Coffee Bean & Tea Leaf by chance and discovered their hazelnut latte which completely transformed my coffee experience. The staff members provided me with excellent service through their friendly greetings which made my day better.
Unfortunately, the customer service at this location leaves a lot to be desired. The staff often seem unhappy to be there, which reflects in how they treat customers. I ordered a caramel blend with two extra shots and asked for it to be made extra thick. When I asked about the add shots (since it didn’t taste right), one of the employees responded rudely, saying, “It doesn’t say,” without even checking properly. Thankfully, a kind gentleman named Antonio stepped in, reviewed the tag, and confirmed the add shots were in fact listed—then kindly remade the drink. I really dislike starting my morning like this. Picking up a simple order shouldn’t feel like walking into hostility. A refresher course in Customer Service 101 might go a long way for this team.
I’m usually a SB fan but wanted to experience something different. I placed my order through drive thru and when I went to the window to pick up my order the person working was very rude. I explained to her this was the first time here and hiw rude she was, not even a smile after my comment. HARD PASS!!!
Terrible customer service and super slow for an only customer in the store. Wouldn’t come back here again. The staff seriously need a customer service refresher.