I am not surprised why this store has plenty of negative reviews. We buy at this and the other location by the 5 fwy every day and this location failed all the time. We always order the right drink but they often give us different flavors, if the drink is correct, the taste is inconsistent. Today we ordered a large dry chocolate americano with light ice and gave us a large cup 3/4 filled and half of it is filled with ice. Is this a joke? This is very frustrating, who ever manages this store should be fired, very poor management. It is just getting worst.
Christine Yoon
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December 28, 2025
Staff was not very welcoming, not greeted or acknowledged for five minutes by any of the three employees. And we were the only ones in the store. Maybe they were having a bad day, they all just seemed miserable.
Drinks came out in a reasonable amount of time. Merchandise looked so lackluster and poorly displayed, it’s no wonder CBTL died out in so many areas.
Arjun Trivedi
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December 23, 2023
Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
Michael Querimit
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February 16, 2026
My wife wanted a decent cup of coffee (not hotel coffee). Coffee bean made a chocolate mocha with strawberry flavoring that hit the spot.
Destiney
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February 12, 2026
Came in for a Cookie Butter Latte! Delicious while still tasting like coffee! Friendly staff! Thanks!
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28291 Newhall Ranch Rd, Valencia, CA 91355, USA
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I am not surprised why this store has plenty of negative reviews. We buy at this and the other location by the 5 fwy every day and this location failed all the time. We always order the right drink but they often give us different flavors, if the drink is correct, the taste is inconsistent. Today we ordered a large dry chocolate americano with light ice and gave us a large cup 3/4 filled and half of it is filled with ice. Is this a joke? This is very frustrating, who ever manages this store should be fired, very poor management. It is just getting worst.
Staff was not very welcoming, not greeted or acknowledged for five minutes by any of the three employees. And we were the only ones in the store. Maybe they were having a bad day, they all just seemed miserable. Drinks came out in a reasonable amount of time. Merchandise looked so lackluster and poorly displayed, it’s no wonder CBTL died out in so many areas.
Quick pit stop here while we used the Tesla Supercharger. Nice team, smiles and the festive season made it relaxed too! Thanks!
My wife wanted a decent cup of coffee (not hotel coffee). Coffee bean made a chocolate mocha with strawberry flavoring that hit the spot.
Came in for a Cookie Butter Latte! Delicious while still tasting like coffee! Friendly staff! Thanks!