They are fast and efficient. I thought with 2 people in front of time I had time to pull up my shipment's QR code on my phone - but I was at the register before I was ready! Still, the lady was very friendly, quickly switching to doing something else while I pulled up my info. I'll definitely be back!
Samantha Reyna
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November 04, 2025
If I could give this store 0 stars I most definitely would. I came here to return packages and asked for assistance in doing so. I needed to print a few labels but for some reason my phone wasn’t loading. I went to my car, sent the emails, walked back into the store and asked if they received them, they said no. I went back to my car and sent the labels four more times to assure they would receive them by now. I called and they said they still hadn’t received my labels and to go to FEDEX to send out my stuff instead. I’ve never been to FEDEX so I had no idea they don’t accept certain return items. I called the store back to ask if they had received anything yet and why they would send me somewhere else with false information. The proceeded to tell me that the fact that I can not print my labels is not their problem and hung up on me. Very rude, very disrespectful, very unprofessional.
**Adding to my review after I tried calling in to speak to a manager. The individual that gave the horrible service screened my calls and proceeded to answer the phone and hang up on me. At first I thought it was an accident so I tried calling back a few more times but nope it kept happening. Absolutely disgusting behavior towards a customer.
Sona Arriel
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September 06, 2025
I have been shipping through this location for 5 years now. I am beyond impressed with the staff and management - they are knowledgeable, caring and quick. Level of their service honestly makes me want to use UPS for most of my shippings.
Chip Meyer
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September 19, 2025
Great staff and service. Very important partner for my business. We get our mail, packages, Amazon, all delivered here. Plus, packing and shipping for customers. Frankly, they should be charging me more.
Andrew (RizzelDazz)
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October 25, 2025
They packaged a monitor. It arrived damaged. Unbelievable. $50 for packaging. $100 for shipping. A $600 monitor.
Edit: I emailed as they requested. Told me via email they couldn't do anything with my claim.
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24307 Magic Mountain Pkwy, Valencia, CA 91355, USA
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They are fast and efficient. I thought with 2 people in front of time I had time to pull up my shipment's QR code on my phone - but I was at the register before I was ready! Still, the lady was very friendly, quickly switching to doing something else while I pulled up my info. I'll definitely be back!
If I could give this store 0 stars I most definitely would. I came here to return packages and asked for assistance in doing so. I needed to print a few labels but for some reason my phone wasn’t loading. I went to my car, sent the emails, walked back into the store and asked if they received them, they said no. I went back to my car and sent the labels four more times to assure they would receive them by now. I called and they said they still hadn’t received my labels and to go to FEDEX to send out my stuff instead. I’ve never been to FEDEX so I had no idea they don’t accept certain return items. I called the store back to ask if they had received anything yet and why they would send me somewhere else with false information. The proceeded to tell me that the fact that I can not print my labels is not their problem and hung up on me. Very rude, very disrespectful, very unprofessional. **Adding to my review after I tried calling in to speak to a manager. The individual that gave the horrible service screened my calls and proceeded to answer the phone and hang up on me. At first I thought it was an accident so I tried calling back a few more times but nope it kept happening. Absolutely disgusting behavior towards a customer.
I have been shipping through this location for 5 years now. I am beyond impressed with the staff and management - they are knowledgeable, caring and quick. Level of their service honestly makes me want to use UPS for most of my shippings.
Great staff and service. Very important partner for my business. We get our mail, packages, Amazon, all delivered here. Plus, packing and shipping for customers. Frankly, they should be charging me more.
They packaged a monitor. It arrived damaged. Unbelievable. $50 for packaging. $100 for shipping. A $600 monitor. Edit: I emailed as they requested. Told me via email they couldn't do anything with my claim.