Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
Juan R
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December 15, 2023
The Hispanic female teller with eyeglasses has no customer service, communication skills or have any idea on what's she's doing, I personally don't how's she's a bank teller, probably (LIED ON HER Resume) There was NO branch manager to help me while dealing with this unintelligent teller. I will let my attorney know, so they can file a complaint against this branch!
william Loggins (Wezel)
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December 23, 2021
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.
Dan B
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January 21, 2023
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!
Cachichannel
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March 20, 2021
Horrible bank services plus unprofessionalism and rudeness. On wednesday March the 16th, I visited the bank to deduct some money from my account, an amount under 3000, to what the cashier responded and I quote" I can not give you the full amount because I wont have enough for the rest of the customers ", COULD YOU BELIEVE THAT? and to what she added when she saw my angry face, "you can always go to another branch ", what the heck?, I thought!. I immediately asked to speak to the manager, Elfrid and Giselle, her assistant said that they were having technical issues. What kind of customer service is this? And what kind of business they do offer?, bank where you can not feel in total control of you money?. I left after making me to get the rest of my money from the ATM outside the bank, very unsatisfied, upset, and disbelieved of what just happened. It's worth to mention that this is not the first time I encountered issues with specifically this bank, so I decided to close my account and take my business someplace else. Is Wells Fargo having more trouble than we know?, will be worth to look into it before deciding to do business with them!!.
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Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
The Hispanic female teller with eyeglasses has no customer service, communication skills or have any idea on what's she's doing, I personally don't how's she's a bank teller, probably (LIED ON HER Resume) There was NO branch manager to help me while dealing with this unintelligent teller. I will let my attorney know, so they can file a complaint against this branch!
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!
Horrible bank services plus unprofessionalism and rudeness. On wednesday March the 16th, I visited the bank to deduct some money from my account, an amount under 3000, to what the cashier responded and I quote" I can not give you the full amount because I wont have enough for the rest of the customers ", COULD YOU BELIEVE THAT? and to what she added when she saw my angry face, "you can always go to another branch ", what the heck?, I thought!. I immediately asked to speak to the manager, Elfrid and Giselle, her assistant said that they were having technical issues. What kind of customer service is this? And what kind of business they do offer?, bank where you can not feel in total control of you money?. I left after making me to get the rest of my money from the ATM outside the bank, very unsatisfied, upset, and disbelieved of what just happened. It's worth to mention that this is not the first time I encountered issues with specifically this bank, so I decided to close my account and take my business someplace else. Is Wells Fargo having more trouble than we know?, will be worth to look into it before deciding to do business with them!!.