Be ware with this bank we had a horrible experience with this bank a teller that helped one of my family members send money to another person our money just disappeared. We submitted a claim to further an investigation. Not only did they give us the run but blamed us for there error and they weren’t able to recover the money for anyone that banks here be careful.
Suzy Ochoa
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March 15, 2024
Negative -5 stars
Super Rude !! And no customer service skills
Bankers pay attention more to their cell phone than customers walking in the branch needing help.
So sad that Wells Fargo’s have rude employees!!!!
Zachary Sterling
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September 01, 2023
This is probably the worst managed Wells Fargo branch in this area. They are always understaffed, never have enough tellers, and customers are waiting in line for 15-20 minutes. Someone is always on break and three or four employees are sitting around doing nothing. It is worth driving the extra distance to the branch on Magic Mountain.
Rohit Kedia
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June 20, 2022
Worst service. Will be exiting Wells Fargo. Tried to do wire in middle of the day and they had one persons working in such a big branch. They said come back tomorrow. Then it happened again. Tried to call their corporate. Only crickets. Wells Fargo used to be good service but ever since scandal this place is the worst. I have no issues with chase.
Carle Manley
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January 08, 2020
Called to make sure they had the foreign currency needed for my trip. I was informed by their agent it was not a problem, they had more than enough. Drove across town (all the way across from Canyon Country) and they were closed due to a flood. Well OK, stuff happens. Went back the next day (again it is all about time here) and they refused to sell to me because I was not a Wells customer. I have done this in the past, but was told policy changed. Why didn't they mention that on the first call? No exceptions made. Now I remember why after 20 years as a customer of theirs I left for Logix. Never again Wells Fargo. Thank you Karie Melvin for your understanding and lack of action. That earned you a zero star rating (but I had to give one star). Good work
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25662 The Old Rd, Stevenson Ranch, CA 91381, USA
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Be ware with this bank we had a horrible experience with this bank a teller that helped one of my family members send money to another person our money just disappeared. We submitted a claim to further an investigation. Not only did they give us the run but blamed us for there error and they weren’t able to recover the money for anyone that banks here be careful.
Negative -5 stars Super Rude !! And no customer service skills Bankers pay attention more to their cell phone than customers walking in the branch needing help. So sad that Wells Fargo’s have rude employees!!!!
This is probably the worst managed Wells Fargo branch in this area. They are always understaffed, never have enough tellers, and customers are waiting in line for 15-20 minutes. Someone is always on break and three or four employees are sitting around doing nothing. It is worth driving the extra distance to the branch on Magic Mountain.
Worst service. Will be exiting Wells Fargo. Tried to do wire in middle of the day and they had one persons working in such a big branch. They said come back tomorrow. Then it happened again. Tried to call their corporate. Only crickets. Wells Fargo used to be good service but ever since scandal this place is the worst. I have no issues with chase.
Called to make sure they had the foreign currency needed for my trip. I was informed by their agent it was not a problem, they had more than enough. Drove across town (all the way across from Canyon Country) and they were closed due to a flood. Well OK, stuff happens. Went back the next day (again it is all about time here) and they refused to sell to me because I was not a Wells customer. I have done this in the past, but was told policy changed. Why didn't they mention that on the first call? No exceptions made. Now I remember why after 20 years as a customer of theirs I left for Logix. Never again Wells Fargo. Thank you Karie Melvin for your understanding and lack of action. That earned you a zero star rating (but I had to give one star). Good work