Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
Juan R
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December 15, 2023
The Hispanic female teller with eyeglasses has no customer service, communication skills or have any idea on what's she's doing, I personally don't how's she's a bank teller, probably (LIED ON HER Resume) There was NO branch manager to help me while dealing with this unintelligent teller. I will let my attorney know, so they can file a complaint against this branch!
Karri Ashley
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December 22, 2023
No assistace in accounts unless you make an appt. Then they are several days out with no appts available. They don't answer phones and do not offer to explain what steps you need to assist you.
Dan B
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January 21, 2023
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!
william Loggins (Wezel)
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December 23, 2021
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.
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Understaffed. Hours have been condensed since covid, closed Saturdays and earlier at night. Nice people but corporate greed and indifference will be pushing me to a different bank soon. I don't need the aggravation of waiting 20-30 min every time I have a business deposit to make.
The Hispanic female teller with eyeglasses has no customer service, communication skills or have any idea on what's she's doing, I personally don't how's she's a bank teller, probably (LIED ON HER Resume) There was NO branch manager to help me while dealing with this unintelligent teller. I will let my attorney know, so they can file a complaint against this branch!
No assistace in accounts unless you make an appt. Then they are several days out with no appts available. They don't answer phones and do not offer to explain what steps you need to assist you.
What a terrible, poor and weak customer service. My teller was Hispanic female, I should of catch her name, in the mid-section, I was getting cash for traveling to Mexico and asked unmarked bills, because bank don't take marked ones, she told me that's no true, because my mom lives there, lol, are you for real? So, she did not help me or even attempted to help. She gave me what machine gave her and told me to leave. I hope you fire half of your stuff, for laziness, as well being unprofessional and absolutely rude! As far as I know the manager of this brunch is Hispanic and he only hires of his own, so they are totally out of control here. Please, can we have American customer service here, we are not in Mexico! Thinking to switch my banking after 9 years~!
This place is looking good. It's nice to see more than 1 teller when I walk in. Darleen did a great job holding down the fort will others were being hired. Keep it up. Polite , sweet and great customer service skills. We need more like her. She came off her break to help with the line that was 10 customers long with no complaints that's an employee you can count on.